Kamalpreet Kaur Cheema
Summary
Proven leader in sales and customer service, adept at upselling strategies and staff training, significantly enhancing team performance and sales results. At Circle K, refined sales approaches and fostered strong client relationships, boosting repeat business. Excels in objection handling and cash management, achieving a notable increase in customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Lead Sales Representative
Circle K
St. John's, NL
11.2023 - Current
- Continuously refined personal sales approach based on feedback from clients and colleagues, resulting in increased efficiency and effectiveness.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Mentored junior sales representatives, sharing best practices and helping them achieve their personal goals.
- Collaborated with the marketing team to develop promotional materials that drove customer interest and sales growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Increased sales and customer satisfaction through personalized servicing.
Team Member
Tim Horton
Greater Sudbury, ON
06.2023 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Assistant Manager
Little Caesars
Chelmsford, ON
11.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Inbound Loyalty Agent
Nordia Inc.
Moncton, NB
11.2021 - 11.2022
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Customer Service Representative
Circle K
Moncton, NB
02.2021 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Shift Supervisor
Tim Horton
Moncton, NB
10.2020 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Team Member
Tim Horton
Timmins, ON
08.2019 - 09.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Dispatcher
Vets Taxi
Timmins, ON
05.2019 - 08.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Directed dispatching, routing, and tracking of vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Education
Diploma in Business - General Business
Northern College of Applied Arts And Technology
South Porcupine, ON05.2020
High School Diploma -
DAV School
Patiala , Punjab , India 04.2018
Skills
- Sales Presentations
- Staff Training
- Objection handling
- Sales strategy development
- Upselling strategies
- Cash Handling
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Timeline
Lead Sales Representative
Circle K
11.2023 - Current
Team Member
Tim Horton
06.2023 - 08.2023
Assistant Manager
Little Caesars
11.2022 - 06.2023
Inbound Loyalty Agent
Nordia Inc.
11.2021 - 11.2022
Customer Service Representative
Circle K
02.2021 - 11.2021
Shift Supervisor
Tim Horton
10.2020 - 07.2021
Team Member
Tim Horton
08.2019 - 09.2020
Dispatcher
Vets Taxi
05.2019 - 08.2019
Diploma in Business - General Business
Northern College of Applied Arts And Technology
High School Diploma -
DAV School