Kamalpreet Kaur Bhullar
Brampton,ON
Summary
Richly experienced background in coordination, administration, research, sales, and community care. Established skills combined with a passion for facing every challenge with positivity. Excellent time management and multi-tasking skills in environments with changing priorities. Strong focus on efficiency, while maintaining attention to detail. A quick learner when it comes to new and unfamiliar software and extensive experience with the Microsoft Office Suite.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MVA Billing Administrator & Assistant Manager
Finch Health Centre & Bergel Magence LLP
10.2023 - Current
- Increased billing accuracy by diligently reviewing and reconciling invoices and payment records.
- Provided administrative support to Clinic Manager & legal manager relative to day-to-day business operations; entrusted to manage clinic and chair staff meetings in Manager’s absence. Scheduled patients by phone & onsite utilizing electronic check in/checkout process; placed reminder calls.
- Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.
- Ensured timely payments by closely monitoring account balances and following up on overdue invoices with Adjusters and Legal representatives.
- Prepared comprehensive financial reports for management review, highlighting trends and areas for improvement in the billing process.
- Trained new hires in company-specific billing procedures, manage new intakes, open new claims for both clinic and legal teams.
- Implemented effective collection strategies to recover outstanding debts while preserving long-term business relationships. (worked with Dixon Collections agency).
- Liaised with customers regarding special payment arrangements, negotiating agreeable terms that protected company interests while accommodating individual circumstances.
- Maintained strict confidentiality of client files adhering to relevant data protection laws and company policies.
- Worked closely with WSIB, Extended Health Care and various Auto Insurances to check proper billing information, approvals and rebuttals on denials.
- Input financial data and produced reports using HCAI/FSRA according to SABS policies.
- Monitored, documented and ordered required medical equipment and supplies; paid invoices.
- Assisted with staff recruitment by creating job postings, screening candidates, scheduling and attending interviews, and collaborating with Manager to determine ideal candidates.
- Work closely with specialists like psychologists, chronic pain specialists, concussion specialists, occupational therapists to book appointments for patients, compile reports, Fax/Email reports to get approvals from Accident benefits Adjusters.
Assistant Manager
Healthmax Physiotherapy Clinics
08.2022 - 10.2023
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing software knowledge (HCAI & Universal) and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during lunch hours or peak appointment hours without exceeding max hours for each employee.
- Generating new treatment plans after discussing with specific practitioner (OCF 23, OCF 3 or OCF 18s for Psych , Physical rehab, Chronic Pain assessments, Attendant care)
- Billing OCF 21s and OCF 3s via HCAI & billing Motor Vehicle accident patients on Telus (Extended Health Care).
- Provided administrative support to Clinic Manager relative to day-to-day business operations; entrusted to manage clinic and chair staff meetings in Manager’s absence. Scheduled patients by phone & onsite utilizing electronic check in/checkout process; placed reminder calls.
- Created and modified work schedule for providers, using electronic software.
- Co-ordinating Intakes and running all required information into the systems.
- Communicating with Adjusters from various Auto Insurance companies for billing queries, approvals & rebuttals.
- Kept a track of adjusting, reimbursements & refunds of clinic cash & accounts.
- Completed end of day closing for both financial and non-financial records.
- Assisted PT during patient treatments for various medical conditions; helped document daily SOAP notes (when required to fill in the role on Physiotherapy assistants).
Intake Coordinatior & Physiotherapy Assistant
Physiocare & Wellness Rehab
07.2020 - 07.2022
- Improved patient mobility by designing and implementing tailored exercise programs.
- Collaborated with physiotherapists to develop individualized treatment plans, enhancing patient outcomes.
- Educated patients on proper body mechanics to prevent injuries and promote optimal functioning.
- Provided hands-on assistance to patients during exercises, ensuring safety and proper technique at all times.
- Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.
- Coordinated appointment schedules with patients and therapists alike, contributing to efficient clinic operations.
- Worked closely alongside primary physiotherapists, taking detailed notes on their findings during evaluations for further input into patient treatment plans.
- Handled administrative duties such as scheduling appointments, maintaining accurate records of patient progress, and ensuring all insurance requirements were met.
- Handled billing and paperwork in digital from for MVA, WSIB patients
Education
CIP Aspirant (Starting in September) - C130 & C11
Insurance Institute of Canada
TorontoPost Graduation Diploma - Pharmacy Technician
Centennial College
Scarborough, ON04.2021
Bachelor of Science - Physiotherapy
Gian Sagar Medical College
India07.2018
Skills
- Insurance Verification
- Chartered Insurance professional
- Healthcare Management
- Risk Assessment
- Microsoft excel, powerpoint, computer programming
- Claims Processing
- Data entry proficiency
- Medical coding knowledge
- Invoicing proficiency
- HIPAA Compliance
- Audit Procedures
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
Certification
Worker Health & Safety Management
Google (Ad Words, Data Analytic, Project Management)
Timeline
MVA Billing Administrator & Assistant Manager
Finch Health Centre & Bergel Magence LLP
10.2023 - Current
Assistant Manager
Healthmax Physiotherapy Clinics
08.2022 - 10.2023
Intake Coordinatior & Physiotherapy Assistant
Physiocare & Wellness Rehab
07.2020 - 07.2022
CIP Aspirant (Starting in September) - C130 & C11
Insurance Institute of Canada
Post Graduation Diploma - Pharmacy Technician
Centennial College
Bachelor of Science - Physiotherapy
Gian Sagar Medical College
Worker Health & Safety Management
Google (Ad Words, Data Analytic, Project Management)
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