Sarbjeet Kaur
Brampton
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TELE SALES REPRESENTATIVE/ CSR
S & P Data
08.2024 - Current
- Making calls to potential or existing customers to sell products or services and meet sales targets.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Recording customer interactions, sales details, and relevant information in CRM systems or databases.
- Grew quarterly sales by 20% through exceptional communication and sales abilities, enhancing customer loyalty by 15%.
Office Assistant | DATA ENTRY TRANSCRIBER
LXT AI Inc
06.2022 - 07.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Checking and verifying the accuracy of data entered and correcting any discrepancies or errors.
- Organizing, filing, and retrieving documents as needed, and ensuring that records are maintained properly.
- Performing other administrative tasks as needed, such as answering phones, scheduling appointments, or handling correspondence.
REAL TIME ANALYST
S&P DATA
01.2020 - 06.2022
- Tracking real-time metrics and KPIs, such as call volume, service levels, and agent performance.
- Analyzing current data to identify trends, patterns, and potential issues.
- Adjusting staffing levels and schedules to meet demand and ensure optimal performance.
- Generating and distributing real-time reports and updates to managements and other stakeholders.
- Providing insights and predictions based on current data to assist in future planning.
TELE SALES REPRESENTATIVE
Zedd Customer Solutions
03.2018 - 01.2020
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Engaging with customers, addressing their questions or concerns, and providing information about products or services.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Documenting call details, customer interactions, and sales transactions in a CRM (Customer Relationship Management) system.
- Generating and submitting reports on sales activities, customer feedback, and market trends to management.
Education
Computer Engineering Technician -
Sheridan College
Brampton, ON08.2018
Skills
- Customer Service Excellence
- Sales and Customer Engagement
- Operational Support
- Data Management
- Communication
- Problem-Solving
Certification
- Study in process - Life License Qualification Program (LLQP)
- Excel Crash Course - Spreadsheet Formulas for Finance
- Studied - Cisco CCNA 200 - 301 : IP connectivity, IP services, Network fundamentals, network access, security fundamentals, automation, programmability
- Studied - Personal Support Work, Academy Of Learning
- Certified in Standard First Aid CPR/AED Level C, Toronto, ON
- Certified in Basic Life Support (HCP), Toronto, ON
Timeline
TELE SALES REPRESENTATIVE/ CSR
S & P Data
08.2024 - Current
Office Assistant | DATA ENTRY TRANSCRIBER
LXT AI Inc
06.2022 - 07.2024
REAL TIME ANALYST
S&P DATA
01.2020 - 06.2022
TELE SALES REPRESENTATIVE
Zedd Customer Solutions
03.2018 - 01.2020
Computer Engineering Technician -
Sheridan College
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