Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kamalpreet Singh

Mississauga,ON

Summary

Kamalpreet Singh is a committed professional with experience leading teams and providing excellent customer service. Kamalpreet thrives at motivating people and attaining goals. He is well-known for his smart problem-solving and ability to create collaborative workplaces. With a strong desire for perfection and outstanding communication abilities, Kamalpreet is dedicated to providing outstanding service and fostering success."

Overview

3
3
years of professional experience

Work History

Customer Service Representative-Supervisor

Vikas Goyal
08.2023 - 03.2024
  • Exhibited excellent leadership abilities by leading and inspiring teams to surpass targets and reach goals.
  • Competent in creating and carrying out strategic plans and in making data-driven choices that promote organizational performance.
  • Knowledgeable about managing budgets and allocating resources in a way that maximizes both cost and operational performance.
  • Competent in managing teams, supervising projects from start to finish, and guaranteeing timely delivery within budgetary limitations.
  • Carried out performance reviews, offered helpful criticism, and put development plans into action to improve teamwork and output.
  • To guarantee alignment with organizational goals and objectives, set specific goals, tracked results, and made necessary adjustments to strategies.
  • Optimized workflow and efficiency by identifying process changes, implementing streamlined methods, and utilizing technology.
  • Devoted to helping team members advance professionally by offering guidance, coaching, and support to create a high-achieving team.

Customer Service Representative- Team Lead

Vikas Goyal
03.2023 - 07.2023
  • Effectively led teams to surpass goals and targets by providing them with motivation and clear guidance.
  • Able to manage approximately 30 incoming calls and emails per day from customers.
  • Expert in creating and carrying out strategic plans and using data-driven insights to improve the performance of organizations.
  • Skilled at allocating resources and managing budgets to optimize operational effectiveness while containing expenses.
  • Strong project management skills, guaranteeing timely completion within the allocated budget while upholding quality standards.
  • Performed performance reviews, offered helpful criticism, and carried out development strategies to improve team output.
  • Matched team goals with corporate objectives, tracked developments, and modified plans of action as necessary to achieve the best possible outcomes.
  • Increased workflow efficiency through the use of technology solutions, process improvement, and implementation.
  • Devoted to fostering a high-performing team culture by providing direction, mentoring, and support to team members to promote their professional development.

Customer Sales and Service Expert-Team Lead

Harsh Singh
02.2021 - 11.2022
  • Oversaw the day-to-day activities of a sales and customer support team, guaranteeing that questions and transactions were handled quickly.
  • To promote team success, establish and track performance goals, offer coaching, and carry out assessments.
  • Streamlined sales procedures, collected and analyzed data using CRM software, and promoted cross-functional cooperation.
  • Swiftly addressed customer concerns, upheld regulatory requirements, and generated management-level performance reports.
  • To promote individual and team success, I oversaw team performance by establishing clear goals, keeping an eye on key performance indicators (KPIs), and offering frequent coaching and feedback.
  • Facilitated regular team meetings to communicate updates, share best practices, and foster a collaborative team environment focused on achieving sales targets and exceeding customer expectations.

Education

BBA - Office Administration

Sheridan College Institute of Technology And Advanced Learning
Mississauga
04.2024

Computer Diploma - Desktop Publishing Applications

Mehta Computers
Bathinda, PUNB, India.
01.2021

High School Diploma -

Khalsa Sr. Sec. School
Bathinda, PUNB
03.2020

Skills

  • Team Lead
  • Time Management
  • Motivational Leadership
  • Support Services
  • Administrative Management
  • Basic CRM software knowledge
  • Complaint Handling
  • MS OFFICE Applications
  • TYPING
  • Business Administration
  • Staff Monitoring

Languages

English
Hindi
Punjabi

Timeline

Customer Service Representative-Supervisor

Vikas Goyal
08.2023 - 03.2024

Customer Service Representative- Team Lead

Vikas Goyal
03.2023 - 07.2023

Customer Sales and Service Expert-Team Lead

Harsh Singh
02.2021 - 11.2022

BBA - Office Administration

Sheridan College Institute of Technology And Advanced Learning

Computer Diploma - Desktop Publishing Applications

Mehta Computers

High School Diploma -

Khalsa Sr. Sec. School

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Kamalpreet Singh