Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kamalpreet Kaur

Woodbridge,ON

Summary

Dynamic administrative professional with a proven track record at OURR HOME & APPLIANCES, excelling in customer service, sales, and marketing. Skilled in managing databases and enhancing customer retention through effective communication. A motivated team player, adept at multitasking and fostering a positive learning environment.


Overview

6
6
years of professional experience
2
2
Certification

Work History

Admin Assistant (Sales Representative)

OURR HOME & APPLIANCES
03.2022 - 09.2024
  • Managed database systems containing customer contact information.
  • Answered customer questions regarding the products and services offered by the company.
  • Managed incoming calls, providing information, and transferring callers to the appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Responded to customer issues to provide immediate resolution and improve retention and drove customer feedback to deliver information to management for corrective action.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Listened to customer needs to identify and recommend best products and services.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.

Office Administrator (IELTS Instructor)

Radiance Institute Of Language
01.2019 - 03.2021
  • Organize phone calls and emails (e-mail, letters, packages etc.)
  • Providing consultation to the customers regarding course
  • Conduct cabin interviews and personal contact sessions for skill development among trainees
  • Conducted individual and group classes to help students prepare for their IELTS exams.
  • Organized activities such as debates, role plays, simulations to stimulate student engagement with the material being taught.
  • Maintained records of student attendance, grades, assessments and other relevant documents related to coursework.
  • Assessed student progress regularly by administering mock tests and providing constructive feedback.
  • Assisted students in developing strategies to tackle challenging questions on the IELTS exam.
  • Positive and friendly

Education

Diploma - Human Resource Management

Algoma University
Brampton, Ontario
12.2021

Masters - English Literature

Punjabi University
Patiala, Punjab
05.2018

Skills

  • Administrative support
  • Customer service
  • Order fulfillment
  • Inventory control
  • Multitasking Abilities
  • Team management
  • Excellent knowledge of cash handling
  • Communication skills
  • Documentation and recordkeeping
  • Invoice processing
  • Office management
  • Microsoft Excel
  • Microsoft Word
  • Microsoft outlook

Certification

Human Resource Management, 03/01/21, Canada

Languages

English
Punjabi
Hindi

Timeline

Admin Assistant (Sales Representative)

OURR HOME & APPLIANCES
03.2022 - 09.2024

Office Administrator (IELTS Instructor)

Radiance Institute Of Language
01.2019 - 03.2021

Diploma - Human Resource Management

Algoma University

Masters - English Literature

Punjabi University

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Kamalpreet Kaur