Kamalpreet Kaur
Winnipeg,MB
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant Volunteer
Seven Oaks General Hospital
Winnipeg, MB
02.2024 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Chat Support Representative
Wealthsimple Investment Inc.
Winnipeg, MB
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Security Officer
Gardaworld
Winnipeg, MB
01.2021 - 07.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
SCHEDULING ASSISTANT
Wincon Security
01.2020 - 08.2020
- Facilitated smooth daily operations by maintaining accurate records of employee schedules and availability
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests
- Developed and maintained enterprise-wide master schedule to promote organizational efficiency
- Balanced competing demands with grace, employing strong multitasking abilities while remaining focused on delivering exceptional results
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage
- Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
Education
DIPLOMA IN HUMAN RESOURCE -
Confederation College
Thunder Bay, ONHIGH SCHOOL DIPLOMA -
Dev Samaj College of Women
Firozpur, PunjabSkills
- English fluency
- Active Listening
- Honest and Dependable
- Risk Assessment
- Superior customer service
- Speed
Languages
English
Certification
- Manitoba Class 5F driving licence
- WHIMS Certificate
- First aid and CPR
Timeline
Administrative Assistant Volunteer
Seven Oaks General Hospital
02.2024 - Current
Chat Support Representative
Wealthsimple Investment Inc.
05.2023 - Current
Security Officer
Gardaworld
01.2021 - 07.2024
SCHEDULING ASSISTANT
Wincon Security
01.2020 - 08.2020
DIPLOMA IN HUMAN RESOURCE -
Confederation College
HIGH SCHOOL DIPLOMA -
Dev Samaj College of Women