KAMALPREET KAUR
Brampton,ON
Summary
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
4
4
years of professional experience
Work History
Supervisor
Tim Hortons
10.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Sales and Billing Representative
Connex Telecommunications
04.2022 - 08.2023
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed and solved account and billing discrepancies.
- Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
- Performed quality assurance evaluations of processes and previous bills.
- Improved billing accuracy by thoroughly reviewing and verifying invoice data before submission.
Quality Assurance Analyst
Think Logistics
03.2021 - 04.2022
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Reported progress, test metrics and results to project stakeholders.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
Education
High School Diploma -
YS Public School
IndiaAssociate of Arts - Arts
University of Fraser Valley
Abbotsford, BC04-2022
Skills
- Process Improvement
- Data Analytics
- Team Leadership
- Supply Chain Optimization
- Continuous Improvement
- Customer service
- Goal oriented
- Staff development
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Timeline
Supervisor
Tim Hortons
10.2023 - Current
Sales and Billing Representative
Connex Telecommunications
04.2022 - 08.2023
Quality Assurance Analyst
Think Logistics
03.2021 - 04.2022
High School Diploma -
YS Public School
Associate of Arts - Arts
University of Fraser Valley
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