Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KAMALPREET KAUR

CALGARY,AB

Summary

Customer-focused customer representative with four years of experience in providing excellent service and efficiently resolving inquiries. Demonstrates strong problem-solving skills, active listening abilities, and proficiency in utilizing CRM tools to ensure customer satisfaction. Excels in managing high volumes of calls, addressing issues promptly, and delivering effective solutions that enhance the overall customer experience. Recognized for professionalism, meticulous attention to detail, and a genuine commitment to assisting customers with a positive and friendly approach.

Overview

6
6
years of professional experience

Work History

Customer Service Representative and Crew Leader

McDonald's
06.2018 - 09.2021
  • Assisted customers with orders via kiosk, POS, and drive-thru headsets
  • Enhanced service quality and sales through product knowledge
  • Maintained clean, hazard-free work areas for efficiency
  • Lead customer experience management and support
  • Resolved complaints and led special event services
  • Led crew and managed customer interactions, driving satisfaction rates through efficient service delivery and conflict resolution

Private Security Guard

Allied Universal protection
10.2021 - 06.2022
  • Monitored premises, ensuring safety through regular inspections and patrols
  • Managed parking compliance, addressing violations with appropriate actions
  • Facilitated after-hours contractor access, maintaining detailed logs
  • Oversaw market operations, coordinating opening and closing procedures
  • Enhanced community safety by collaborating with local authorities and reporting incidents

Front Desk Agent/Security Guard

Securitas
06.2022 - 10.2023
  • Managed security operations at City of Toronto sites, leading guard teams for contractor oversight
  • Ensured site safety at Canada Goose HQ, tracking personnel and visitors with ENVOY
  • Communicated site activities via TEAMS, enhancing coordination and response
  • Monitored security systems and addressed alarms, ensuring swift resolution
  • Secured premises by arming/disarming buildings, maintaining operational integrity
  • Worked for Rona distribution centre as Front desk Agent

Security Concierge

Elite Residential Conceirge Services
05.2024 - 09.2024
  • Access Control, Package Handling including Deliveries and Service Access
  • Surveillance and Monitoring security systems patrolling premises, Access logs and report to Security incidents
  • Assisting resident as first point of contact and performing Concierge services and resolving resident concerns or problems
  • Emergency Preparedness and Response
  • Performing safety checks and maintaining building condition reports
  • Record Keeping and Documentation, Incident Reporting Visitor and Delivery Records Security System Logs
  • Confidential Information Handling and organizing Special Services like Event coordination

Computer Engineering Technician

05.2024 - 09.2024

Education

COMPUTER ENGINEERING TECHNICIAN -

Northern college at pures
Scarborough
12.2020

Skills

  • Customer Interaction
  • Conflict Resolution
  • Safety Management
  • Surveillance Systems
  • Emergency Response
  • Service Quality
  • Problem Solving
  • Team Leadership
  • Data Interpretation

Languages

English
Full Professional

Timeline

Security Concierge

Elite Residential Conceirge Services
05.2024 - 09.2024

Computer Engineering Technician

05.2024 - 09.2024

Front Desk Agent/Security Guard

Securitas
06.2022 - 10.2023

Private Security Guard

Allied Universal protection
10.2021 - 06.2022

Customer Service Representative and Crew Leader

McDonald's
06.2018 - 09.2021

COMPUTER ENGINEERING TECHNICIAN -

Northern college at pures
KAMALPREET KAUR