KAMALPREET KAUR
London,ON
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manager
IN N OUT FREIGHT INC
03.2023 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Generated customer satisfaction surveys to analyze results into action plans.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
CUSTOMS AND CUSTOMER SERVICE SPECIALIST
Challenger Motor Freight
03.2022 - 02.2023
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Clearing loads for cross border drivers.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Developed customer service improvement initiatives to decrease customer wait times.
Customer Service Specialist
V4U Logistics
09.2019 - 07.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Developed customer service improvement initiatives to decrease customer wait times.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Customer Service Associate
Tim Hortons
09.2017 - 07.2018
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Making coffee and serving customers with best experience
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Everest Transportation
04.2016 - 08.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Science - Occupational Health And Safety
SENECA COLLEGE
NORTHYORK, ON06.2033
Associate of Science - Pharmacy Assistant
TRIOS COLLEGE
London, ON08.2024
Associate of Applied Science - Biotechnology
CENNETENIAL COLLGE
SCARBOROUGH04.2017
Skills
- Interdepartmental Collaboration
- Personnel Training and Development
- Time Management
- Staff Management
- Cash Handling
- MS Office Expertise
- Customer Service
Certification
CPR and First Aid Certification
Timeline
Customer Service Manager
IN N OUT FREIGHT INC
03.2023 - Current
CUSTOMS AND CUSTOMER SERVICE SPECIALIST
Challenger Motor Freight
03.2022 - 02.2023
Customer Service Specialist
V4U Logistics
09.2019 - 07.2021
Customer Service Associate
Tim Hortons
09.2017 - 07.2018
Customer Service Representative
Everest Transportation
04.2016 - 08.2017
Associate of Science - Occupational Health And Safety
SENECA COLLEGE
Associate of Science - Pharmacy Assistant
TRIOS COLLEGE
Associate of Applied Science - Biotechnology
CENNETENIAL COLLGE
CPR and First Aid Certification
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