Kamalpreet Kaur
Winnipeg,MB
Summary
Polite and professional technical support specialist successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
1
1
year of professional experience
Work History
Meat Cutter
Red River Co-op
08.2023 - Current
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Cut meats to customer specifications and answered questions about specialty products.
- Adhere to safety and cleanliness standards and maintained equipment.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
Technical Support Representative
24-7 Intouch Polo Park
05.2022 - 07.2023
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Post-Degree Certificate - Food Processing
Assiniboine Community College
Brandon, MB10.2023
Master of Science - Geography
Punjabi University Patiala
India, Punjab 05.2017
Bachelor of Arts - Arts
Baba Farid College
India , Bathinda05.2015
High School Diploma -
Baba Farid College
India , Bathinda05.2012
Skills
- Technical Troubleshooting
- Customer Experience Management
- Data Entry
- Call Management
- Food Safety
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Meat Cutter
Red River Co-op
08.2023 - Current
Technical Support Representative
24-7 Intouch Polo Park
05.2022 - 07.2023
Post-Degree Certificate - Food Processing
Assiniboine Community College
Master of Science - Geography
Punjabi University Patiala
Bachelor of Arts - Arts
Baba Farid College
High School Diploma -
Baba Farid College
Similar Profiles
Oluwanifemi OmisoreOluwanifemi Omisore
Merchandise Associate at Red River Co-opMerchandise Associate at Red River Co-op
Kyla TomsKyla Toms
Energy Sales Coordinator Analyst at Red River Co-opEnergy Sales Coordinator Analyst at Red River Co-op
Jashanpreet SinghJashanpreet Singh
Retail Sales Supervisor at Red River Co-opRetail Sales Supervisor at Red River Co-op
Manveer KaurManveer Kaur
Cashier at Red River Co-opCashier at Red River Co-op
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises