Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

KAMALPREET HEHAR

Brampton

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Work History

Customer Service Representative

Toronto Pearson Airport
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service

LG Electronics Inc
  • Improved store reputation by consistently offering exceptional customer service experiences.
  • Trained stock team in merchandising, storage management and customer service.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • elivered exceptional customer service through prompt resolution of passenger inquiries.
  • Delivered exceptional customer service, exceeding member expectations consistently.

Warehouse Associate

Canadian Tire
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as Number pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Lead Hand

Trillium Supply Chain
  • Coordinated team tasks to complete projects on time and within budget constraints.
  • Boosted overall productivity by providing hands-on training and guidance to junior team members.
  • Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.

Printer Assistant

Fujifilm
  • Improved store reputation by consistently offering exceptional customer service experiences.
  • Trained stock team in merchandising, storage management and customer service.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • elivered exceptional customer service through prompt resolution of passenger inquiries.
  • Delivered exceptional customer service, exceeding member expectations consistently.

Education

2 Years Diploma - Business

Canadore College
Brampton
08.2022

Bachelor Of Science - Science , Math , Chemistry

G.H.G Khalsa College
India
05.2017

Skills

  • Active listening
  • Data entry
  • Relationship building
  • Computer proficiency
  • Microsoft Excel
  • Client relations
  • Follow-up skills

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Full Professional

Timeline

Customer Service Representative

Toronto Pearson Airport

Customer Service

LG Electronics Inc

Warehouse Associate

Canadian Tire

Lead Hand

Trillium Supply Chain

Printer Assistant

Fujifilm

2 Years Diploma - Business

Canadore College

Bachelor Of Science - Science , Math , Chemistry

G.H.G Khalsa College

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KAMALPREET HEHAR