Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kamalpreet Dhaliwal

Brampton,ON

Summary

Dynamic leader with a proven track record at Gap Inc, excelling in staff training and problem-solving. Experienced professional in truck dispatch and customer service. Skilled in planning and coordinating deliveries to ensure timely efficient routes, known for maintaining high standards in food quality and customer satisfaction. Strong in communication, problem solving and team work with attention in detail and focus on safety and efficiency. Proactive and adaptable, ready to diverse expertise to contribute effectively to any operational settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Trainer

Gap Inc
07.2023 - 03.2024
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Taught new team members correct procedures for all areas of operations.
  • Trained new employees in specific job requirements.
  • Demonstrated new products, procedures and techniques to employees.

Customer Service Representative

Customer Service Department
06.2023 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Dispatcher

Rai Dispatch
02.2023 - 04.2023
  • Proficient in software's such as AVAAL,XPERT and LOADLINK. Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Payroll management such as calculating wages or salaries based on the hours worked.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Account payable and receivable.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Handled and printed invoices, completed orders, generated bulk picksheets and made daily delivery logs.
  • Generated reports to track deliveries and maintain proper records and documentation.

Merchandise Handler

Packers
09.2021 - 03.2022
  • Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
  • Maximized storage space efficiency within the stockroom by organizing products according to category and size dimensions.
  • Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
  • Maintained a clean, organized, and safe store environment for customers and coworkers alike.
  • Managed product returns efficiently to minimize loss and maintain an organized backroom area.

Security Guard

Loss And Prevention
04.2020 - 02.2021
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.

Education

CERTIFIED DISPATCHER - Trucking Dispatch And Freight Brokerage Certified

RAI DISPATCH
Rai Dispatch
02.2024

Diploma - Tourism And Hospitality Management

ST LAWERENCE COLLEGE ALPHA
SCARBOROUGH
12.2022

High School Diploma -

ROYAL CONVENT SCHOOL
NSW ( INDIA)
07.2017

Skills

Compliance requirement

Customer Service

Cash Handling

Staff Training

Cross-training abilities

Team Management

Punctual

Teamwork

Leadership

Excellent communication

Active listening

Problem-solving abilities

Languages

English
Full Professional

Certification

DISPATCH ( Trucking dispatch and freight brokerage specialist certificate)

Timeline

Team Trainer

Gap Inc
07.2023 - 03.2024

Customer Service Representative

Customer Service Department
06.2023 - 10.2023

Dispatcher

Rai Dispatch
02.2023 - 04.2023

Merchandise Handler

Packers
09.2021 - 03.2022

Security Guard

Loss And Prevention
04.2020 - 02.2021

CERTIFIED DISPATCHER - Trucking Dispatch And Freight Brokerage Certified

RAI DISPATCH

Diploma - Tourism And Hospitality Management

ST LAWERENCE COLLEGE ALPHA

High School Diploma -

ROYAL CONVENT SCHOOL

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