KAMAL PASHA SIDDIQUE
Mississauga,Canada
Summary
Dynamic Sales Executive with over five years at DU Telecom in Dubai, adept at driving customer acquisition and revenue growth through tailored solutions. Skilled in digital marketing and database management. I excel in building strong client relationships while leveraging insights to enhance service offerings. Committed to delivering exceptional customer satisfaction and onboarding experiences.
Overview
6
6
years of professional experience
Work History
Sales Executive
DU Telecom
Dubai, United Arab Emirates
07.2017 - 04.2023
- Working as a part of the sales team to develop both new and existing markets.
- Proactively connecting with new leads to introduce postpaid plans and digital connectivity options.
- Maintaining strong relationships with existing customers and identifying chances to increase revenue through upselling.
- Analyzing individual customer usage and recommending tailored mobile or internet plans that match their lifestyle with promotions and internal discounts by DU.
- Delivering onboarding guidance to help customers understand how to activate and manage their service.
- Staying updated with evolving telecom technologies to confidently explain benefits and handle product queries.
- Coordinating with operation staff to streamline sales processes and on call verification before selling the services.
- Handling contracts from initiation to completion while keeping client information updated in the system.
- Following up the clients regularly to ensure smooth onboarding, resolve concerns, and maintain service satisfaction.
- Liaising with customers upon contract completion to renew their agreements by giving retention offers.
- Troubleshooting technical problems related to the service and providing ongoing support to the customers.
- Driving customer acquisition through localized sales tactics and result-driven sales.
- Observing market conditions and competitors activities and developing an awareness of emerging markets and trends.
- Handling billing queries of customers in the event of over billing and making them sure to pay on their respective bill cycles to avoid disconnection of the services and to ensure quality.
- Cancelling downgrading, and upgrading customer plans as per customer requirements.
- Giving training to newly hired executives.
- Providing feedback to the company on customer preferences to help shape future service offerings.
Education
Master of Computer Science -
Virtual University of Pakistan
01-2020
Bachelor of Science - Computer Science & Mathematics
Islamia University of Bahawalpur
01-2017
Faculty of Science - Pre-Engineering
BISE EMP
01-2015
Matriculation - Science
BISE BWP
01-2013
Skills
- Sales and customer management
- Digital and affiliate marketing
- Microsoft Office Suite
- Presentation software
- Database management (SQL Server)
- Java ME and EE
- Web 3
- NFTs
- Trading
Languages
- English
- Urdu
- Arabic
- Hindi
- Punjabi
- Saraiki
Personal Information
- Date of Birth: 12/23/98
- Nationality: Pakistani
- Marital Status: Single
- Religion: Islam
Aims Objectives
To pursue my career as a member of a team in a well reputed and dynamic organization that has the potential to unearth individual excellence and where my advanced educational abilities and previous experience can be effectively utilized.
Timeline
Sales Executive
DU Telecom
07.2017 - 04.2023
Master of Computer Science -
Virtual University of Pakistan
Bachelor of Science - Computer Science & Mathematics
Islamia University of Bahawalpur
Faculty of Science - Pre-Engineering
BISE EMP
Matriculation - Science
BISE BWP