Kamaljot Kaur
Brampton,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Supervisor
Little Feet Big Dreams
01.2019 - Current
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative
SSP America Inc.
08.2017 - 01.2019
- Planning and organizing the events of the company
- Assisted customer in product selection and Carrying out cash transaction
- Resolved customer complaint and completed point-of-sales check-out
- Maintain a positive, empathetic, and professional attitude towards customer all the time
- Operate cash machines and POS to calculate customers’ bills
- Created invoices and Maintained budgets
- Planned and promoted the daily schedule of employees and the business
- Receiving payments from clients and issuing receipts for the payment
- Assist customers in swiping their debit card, if needed
- Perform other duties as requested by management
- Report writing regarding sales and the expenses carried out
- Keeping money in good custody until it is taken to the bank
- Ensuring accuracy in stock reports and sales
- Assisting in the getting food prepared from prep cooks and delivering it to clients on time
- Maintain sanitation, health, and safety standards in work areas
- Verify that prepared food meets requirements for quality and quantity
Assistant Supervisor
Cradle to Kinder
05.2018 - 01.2019
- Set overall vision and provided team leadership.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor of Science - Science
MGSU UNIVERSITY
India Diploma - Early Childhood Education
Sheridan College
Brampton, ONComputer Advanced Diploma -
MGSU UNIVERSITY
IndiaSkills
- Good communication skills
- Holistic approach
- Leadership
- Management
- Document organization skills
- Good teamwork
- Exceptional Listening and Customer service skills
- Helping and Multitasking skills
- Complex Problem-Solving
- Positive attitude
- Motivation
- Energy
- Passion
- Self-confidence
- Dependability
- Reliability
- Responsibility
- Social media marketing
- Integrity
- Time management
- Proficient in computer skills
- Flexibility and Resiliency
- Goal-Oriented
Languages
Fluent in English
Fluent in Hindi
Fluent in Punjabi
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Supervisor
Little Feet Big Dreams
01.2019 - Current
Assistant Supervisor
Cradle to Kinder
05.2018 - 01.2019
Customer Service Representative
SSP America Inc.
08.2017 - 01.2019
Bachelor of Science - Science
MGSU UNIVERSITY
Diploma - Early Childhood Education
Sheridan College
Computer Advanced Diploma -
MGSU UNIVERSITY
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