Khushdeep Kaur
Brampton,ON
Summary
Energetically driven and customer-focused, I've honed my skills in customer service and cash handling at renowned employers like McDonald's. My ability to build lasting customer relationships and resolve conflicts efficiently has consistently enhanced customer satisfaction and loyalty. I excel in fast-paced environments, evidenced by mentoring new staff and exceeding productivity goals, showcasing my work ethic and communication prowess.
Overview
1
1
year of professional experience
Work History
Cashier
McDonald's
Mississauga, ON
11.2022 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Crew Member
McDonald's
Mississauga, ON
11.2022 - 12.2023
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Sales Associate
Shoppers Drug Mart
Brampton, ON
08.2023 - 11.2023
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Business - Business
Lambton College
Toronto, ON12.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Order Taking
- Product restocking
- Conflict Resolution
Timeline
Sales Associate
Shoppers Drug Mart
08.2023 - 11.2023
Cashier
McDonald's
11.2022 - 02.2024
Crew Member
McDonald's
11.2022 - 12.2023
Business - Business
Lambton College