Kamaljit Kaur
Toronto,ON
Summary
Highly skilled and detail-oriented professional seeking a position as a Digital Conversion Specialist to provide exceptional digital conversion. Design and editorial services to customers of a digital documentation service. Aiming to contribute to the design and development of services while ensuring customer satisfaction through effective communication and expertise in graphic design and digital imaging. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Self-motivated, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
General Administrator
2291681 Ontario LTD (Hire Bank)
02.2023 - Current
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Ensured compliance with industry regulations by regularly updating policies, procedures, and documentation accordingly.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed daily operations, maintaining a well-organized and functional working environment for all staff members.
Web Developer
Think Tank Legal
04.2020 - 12.2021
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Engaged with clients to plan and optimize site issues and queries.
- Discussed site and app requirements with clients to produce actionable development plans.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Developed secure authentication systems that protected sensitive user data while providing seamless login experiences.
- Determined coding requirements for specialized scripts.
Jr. Software Developer
GigaProfits
01.2021 - 04.2021
- Internship
- Participated in code reviews, ensuring adherence to established guidelines and promoting knowledge sharing among team members.
- Design webpages to represent data from cloud database with different queries. Multiple charts representing different colors.
- Developed custom features for existing applications, tailoring solutions to meet specific client needs
- Optimized code readability and maintainability by utilizing best practices in coding standards and documentation, recorded visual data representation
- Assisted senior developers in complex problem-solving, enhancing overall team productivity and efficiency.
- Improved user experience by implementing responsive web designs for seamless functionality across devices.
- Collaborated with cross-functional teams to develop high-quality software applications, meeting project deadlines.
- Simplified the onboarding process for new hires by creating comprehensive training materials that covered essential tools and technologies.
- Developed software for desktop and mobile operating systems.
- Documented technical workflows and knowledge to educate newly hired employees.
- Discussed issues with team members to provide resolution and apply best practices.
- Coordinated with project management on database development timelines.
- Participated in software field testing to verify performance of developed projects.
Receptionist
VKT Financial Concept Inc.
01.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices, managed 20-25 calls per day, arranged appointments
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Customer Representative
Connect6 Group
09.2019 - 12.2019
- Promoted master card in the store at different location in GTA
- Informed guest about the product and generated 10-15 sales per day
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Conducted surveys to determine customer opinion of products and services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Resolved concerns with products or services to help with retention and drive sales.
- Balanced multiple competing priorities within tight deadlines during peak periods without compromising on attention-to-detail or responsiveness.
Education
Post-Graduation Diploma - Mobile design and development
Lambton College
North York, ON01.2021
Bachelors - Computer application
Panjab University
Chandigarh, India01.2018
Skills
- Software usage and Development: proficient is developing and analyzing software usability Skilled in figuring out nitty gritty of software to use it efficiently
- Computer Skills: Proficient in using computerized text-editing systems and knowledgeable in relevant file formats, software, and hardware for digital conversion and design services
- Organizational and Problem-Solving Skills: Demonstrated ability to organize tasks, prioritize assignments, and solve problems effectively within a fast-paced environment Experience in assisting with research on software, equipment, and related training, as well as contributing to service development and implementation
- Communication and Training: Excellent communication and interpretation skills, with experience in training customers on PC applications Able to provide clear instructions and guidance to ensure customer understanding and satisfaction
Roles And Responsibilities
- Advised customers on technical requirements and design elements for the creation of printed or electronic documents, ensuring high-quality results.
- Conducted digital imaging and design services, including conversion of various media formats, data entry, spell checking, basic editing, and layout preparation for presentation or publishing purposes.
- Utilized computerized text-editing systems to prepare documents accurately and efficiently.
- Assisted in the planning for service development and implementation, contributing to research on relevant software, equipment, and training needs.
- Supported the development of service guidelines, customer instruction tutorials, and promotional materials.
- Participated in the development of performance measures and the evaluation of the service to ensure continuous improvement.
- Maintained a high level of customer satisfaction by delivering excellent service and addressing customer concerns.
- Assisted in training library staff to provide digital conversion, design, and editorial services.
- Performed other related duties as assigned, demonstrating adaptability and flexibility.
References
Available upon request
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
French
Limited Working
Timeline
General Administrator
2291681 Ontario LTD (Hire Bank)
02.2023 - Current
Jr. Software Developer
GigaProfits
01.2021 - 04.2021
Web Developer
Think Tank Legal
04.2020 - 12.2021
Receptionist
VKT Financial Concept Inc.
01.2020 - 01.2021
Customer Representative
Connect6 Group
09.2019 - 12.2019
Post-Graduation Diploma - Mobile design and development
Lambton College
Bachelors - Computer application
Panjab University
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