Kamaljit Kaur
Windsor,ON
Summary
Personable and dedicated Customer Service Representative with extensive experience in banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
KFC
Saskatoon, SK
03.2022 - 09.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Financial Customer Service Representative
Money Mart
Saskatoon, SK
01.2020 - 01.2022
- Assisted customers with inquiries and resolving financial issues.
- Performing cash handling/teller responsibilities and opening/closing branch.
- Performing daily calls to remind clients of payment arrangements.
- Focusing on client retention.
- Provided detailed information regarding products, services and account status.
- Handled customer complaints in a timely manner, following company procedures.
- Performed data entry of customer accounts into the system.
- Initiated follow-up calls with customers to ensure satisfaction with services provided.
- Maintained up-to-date knowledge of banking regulations and guidelines for compliance purposes.
- Answered incoming phone calls from customers seeking assistance with their accounts.
- Educated customers on how to use online banking features such as bill pay or transfers.
- Monitored daily activity related to deposits, withdrawals, transfers, returns.
- Collected deposits or payments and arranged for billing.
- Excelled in exceeding daily credit card application goals.
Education
Post-Secondary Diploma - Business Marketing
Centennial College
Scarborough, ON12-2019
Skills
- Cash Reconciliation
- Accounting Assistance
- Currency Handling
- Processing Payments
- Client Correspondence
- Accounting Knowledge
- Customer Service And Assistance
- Cash Register Operations
- Data Entry
- Customer Relationship Building
- Banking Ethics Knowledge
- Bank Deposit Preparation
- Deposit And Withdrawal Processing
- Cashflow Processes
- Payroll Preparation
- Sales Calls
- Loan Applications
- Cash Flow Management
Certification
- Google Adwords
- Certified in Microsoft word 2016
- Certified in Microsoft Excel 2016
- Occupational Heath and Safety certification
References
References available upon request.
Timeline
General Manager
KFC
03.2022 - 09.2023
Financial Customer Service Representative
Money Mart
01.2020 - 01.2022
Post-Secondary Diploma - Business Marketing
Centennial College
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