Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kamaljit Kaur

New Westminster,British Columbia

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

San Remo Restaurant
Port Coquitlam, BC
08.2020 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.

Customer Service Representative

Walmart
New Westminster, British Columbia
06.2018 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Education

General Business - Business Administration

Douglas College
New Westminster, BC
04-2020

Bachelor of Computer Science - Computer And Information Systems

Mohindra College
Patiala, India
05-2017

Skills

  • Quality Assurance
  • Team Development
  • Safety Compliance
  • Punctual and Reliable
  • Interpersonal Skills
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Compliance understanding
  • Flexible Schedule

Certification

Food Safe

First Aid and CPR

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Shift Manager

San Remo Restaurant
08.2020 - Current

Customer Service Representative

Walmart
06.2018 - Current

General Business - Business Administration

Douglas College

Bachelor of Computer Science - Computer And Information Systems

Mohindra College

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Kamaljit Kaur