Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

KAMALJEET SINGH

Summary

Highly skilled banking professional with 10+ years of expertise in delivering exceptional financial services. Adept at managing teams, exceptional customer service, and credit assessment skills. Known for Building lasting relationships, and managing cross-selling financial products.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Banking Advisor

RBC Royal Bank
04.2024 - Current
  • Provided personalized financial advice and solutions to clients, including investment strategies, retirement planning, and risk management
  • Assist customers in understanding financial products and services, offering expert advice and guiding them through banking processes
  • Resolve customer inquiries, complaints, and requests efficiently and professionally, ensuring customer satisfaction
  • Built and maintained strong client relationships through effective communication, and providing tailored banking solutions, like investment products, mortgages, and loans
  • Achieved and exceeded sales targets for cross-selling banking products, such as credit cards, savings accounts, and personal loans, contributing to branch profitability
  • Collaborated with colleagues and cross-functional teams to deliver integrated financial solutions and address clients' complex financial needs

MANAGER

STATE BANK OF INDIA
05.2022 - 08.2023
  • Conducted in-depth analysis of the business processes of the client, capturing the specific requirements through stakeholder interviews and workshops in order to identify opportunities for development and pain points
  • Developed and implemented a comprehensive risk management framework that was seamlessly integrated with the client's legacy systems, thereby guaranteeing a smooth transition to the new platform
  • Nurtured a culture of continuous improvement where team members have a client-first focus and find ways to improve the service to our partners and clients
  • Partnered with the other Managers to provide quality reviews, job sharing with team members in other offices, and team building as one Service Centre team
  • Collaborated with the Relationship Management, Operations, Compliance, and IT teams to consistently deliver exceptional service experiences to partners and clients
  • Regularly managed team members' quality reviews and provided regular meaningful support that helped improve team member’s skill sets and service
  • Ensured team members regularly tracked their metrics and used the issue tracking applications and that team members' output and quality targets were met
  • Ensured team members were adequately trained on new products, processes, and policies in advance of launches
  • Monitored email and phone queues to maintain service level
  • Provided a main point of contact for day-to-day Service Centre support, escalations, and issues, managing escalated issues as they arise


DEPUTY MANAGER

STATE BANK OF INDIA
10.2017 - 04.2022
  • Worked as a Nodal officer in digital banking at the back office handling 42 branches
  • Supervised the bank's pilot program on the digital banking app YONO, handling a team of 17 members
  • Supervised project CRM for consolidation and follow-up of customer data
  • Worked as desk officer credit for SME Credit and contactless landing platform
  • Promoted and marketing of digital loans
  • Follow up on high-value loan/proposal till disbursement
  • Coordinating with customers, branches, government agencies, and regulators
  • Responded to issues such as service inquiries, problem resolution, and retaining accounts
  • Handled customer escalations and all customer relations issues in a timely manner
  • Ensured the Writing of reports and business correspondence without any delay
  • Build customer relationships and loyalty by engaging with customers and providing services that exceed their expectations
  • Created work schedules
  • Prepared daily, weekly, and monthly reports for senior managers
  • Coached and developed team members in soft skills and whenever required ensured providing proper training
  • Assessed the customer service department’s operational performance against set targets
  • Promoted the bank's products and services with great emphasis on the bank's digital applications/ alternate delivery channels

ASSISTANT MANAGER

STATE BANK OF INDIA
08.2015 - 09.2017
  • Created strategies to develop and expand sales of services to existing customers which resulted in a 15% increase in annual revenue
  • Executed customer transactions, including deposits, withdrawals, money orders, and checks
  • Proactively participated in various CSR activities and events and earned awards and recognition from the management
  • Explained and Sold Mutual fund and Insurance products to prospective customers
  • Continued education on current banking products and services through Bank Training programs
  • Provided technical guidance and support for the bank’s online services to different customers
  • Handled customer escalations and all customer relations issues in a timely manner
  • Sold cashier's checks, traveler's checks, and money orders
  • Executed wire transfers, stop payments, and account transfers
  • Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit
  • Maintained friendly and professional customer interaction with a broad smile
  • Coordinating with other Operational departments to work on escalations and improve processes

TELLER/CASHIER

STATE BANK OF INDIA
01.2009 - 07.2015
  • Executed customer transactions, including deposits, withdrawals, money orders, and account opening checks often exceeding 250 transactions per day
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Organized, stocked, and maintained the teller window area
  • Coordinated daily cash reconciliation at a high-volume location
  • Maintained balancing record with a 100% rate of accuracy
  • Handled various accounting transactions

Education

BACHELOR OF ARTS - ECONOMICS

THE UNIVERSITY OF KASHMIR
01.2012

Skills

  • Risk & Compliance Management
  • Banking Solutions Development
  • Excellent Sales skills/ Cross-selling
  • Financial Analysis
  • Strategic Project Leadership
  • Stakeholder Relationship Management
  • KYC/ AML skills
  • Microsoft Excel, Word, Outlook
  • Multi-tasking and Time management skills
  • Digital Literacy/ Tech Savvy
  • Problem-solving and Critical-thinking
  • Dataphile, Univeris, eAdvisor

Certification

  • Certification in CIFC by IFSE.
  • Certificate course in Customer Service (JAIIB) from the Indian Institute of Banking and Finance.
  • Certificate course in Know Your Customer and Anti Money Laundering.
  • Certification in Commercial Credit (CICC) by Moody’s.
  • Certificate course in Digital Banking (CRM).
  • Certificate Course in Mutual Funds in India by NISM.
  • Certificate Course in General Insurance by IRDAI.
  • Certificate Course in Life Insurance by IRDAI.

Accomplishments

  • Promoted to Manager based on superior performance
  • Successfully trained frontline staff and branches about digital banking products during my assignment as Nodal Officer, Digital Banking
  • Earned various awards and recognitions in different Corporate Social Responsibility activities and events organized by the bank
  • Earned recognition from the regulator for the implementation of compliance
  • Honored several times by the bank for achieving the set targets of the bank

Timeline

Banking Advisor

RBC Royal Bank
04.2024 - Current

MANAGER

STATE BANK OF INDIA
05.2022 - 08.2023

DEPUTY MANAGER

STATE BANK OF INDIA
10.2017 - 04.2022

ASSISTANT MANAGER

STATE BANK OF INDIA
08.2015 - 09.2017

TELLER/CASHIER

STATE BANK OF INDIA
01.2009 - 07.2015

BACHELOR OF ARTS - ECONOMICS

THE UNIVERSITY OF KASHMIR

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