KAMALJEET KAUR

• Greeting guests upon their arrival and providing a hospitable welcome
• Recording client information in the company’s guest book or internal database and directing them to their designated rooms
• Receiving calls, conducting room reservations, and verifying existing bookings
• Organizing transportation services and making restaurant reservations for guests upon request
• Processing customer payments and presenting them with the bill upon check-out
• Assisting guests who request additional services including catering, wedding bookings, and retreat activities

• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Adhered to professional house cleaning checklist.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.

• Arranged special accommodation for guests to enhance visitor experiences
• Reviewed accounts and charges with guests during check out process
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
• Answered guest inquiries, recommending shopping, dining or entertainment

• Shadowed staff and learned advanced work
• Worked well in team environment as well as independently
• Worked with teams to support goals and build experience
• Coordinated training schedules and filed crucial administrative paperwork
• Assisted with planning, organizing and coordinating company events

• Built detailed knowledge on locations and points of interest to thoroughly answer guest questions
• Greeted clients and provided personalized support to meet unique needs and promote brand loyalty

• Maintained open lines of communication with vendors, negotiating favorable payment terms when needed.
• Documented sales, customer interactions and concerns and generated update reports for senior management.

• Enhanced student understanding of complex IELTS topics by utilizing real-world examples and interactive activities.
• Conducted regular progress assessments to track student improvement and adjust teaching strategies accordingly.
• Incorporated multimedia resources into lessons to enhance interest levels and reinforce important concepts for IELTS success.

Currently Pursuing

• Continuing education in Human Resource