Kamaljeet Kaur
6841 126 Street
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization. Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Retail Store Sup
West Can Homehardware
Burnaby, BC
03.2022 - 10.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Boosted store sales through effective merchandising and strategic product placement.
- Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
- Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Led weekly staff meetings to discuss goals, accomplishments, challenges, and opportunities for improvement within the store operations.
- Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
Customer Service Representative
Staples
Richmond
04.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information regarding charge accounts and loyalty programs.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided ongoing guest service.
HR Executive
A-one Labels
09.2019 - 02.2020
- Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
- Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
- Tracked and reported metrics to identify trends and establish goals to meet business needs.
- Provided guidance and consultation to district managers to identify strategies to meet short and long-term business needs.
- Selected medical, dental, short and long-term disability, life insurance and workers compensation programs for employees.
- Developed comprehensive interviewing guides to improve candidate quality by evaluating both analytical and interpersonal attributes.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
HR Assistant
A-one Labels
09.2017 - 09.2019
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Analyzed issues and employed improvement processes.
Education
Early Childhood Education AssistantECEA 300 - Child Health, Safety,And Nutrition
Coastal College of BC
8388, 120st Surrey04.2024
Bachelor Of Arts - Economics
Government College Mohali
Phase 6 05-2015
Master Of Arts - Major in Economics
Mata Gujri College
Fatehgarh Sahib07-2017
Master Of Business Administration - Business Analytics
University Canada West
Vancouver, BCCurrent
Skills
- Retail store support
- Key holder experience
- Account management
- Money handling abilities
- Receiving support
- Multi-line phone talent
- Retail materials management
- Personnel strategy
- Learning management
- Staff recruitment
- Personnel recruitment
- Delivery overseeing
- Vendor Relations
- Sales Leadership
- Creative Cloud proficiency
- Loss Prevention
- Sales strategy development
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Retail Store Sup
West Can Homehardware
03.2022 - 10.2023
Customer Service Representative
Staples
04.2021 - 12.2022
HR Executive
A-one Labels
09.2019 - 02.2020
HR Assistant
A-one Labels
09.2017 - 09.2019
Early Childhood Education AssistantECEA 300 - Child Health, Safety,And Nutrition
Coastal College of BC
Bachelor Of Arts - Economics
Government College Mohali
Master Of Arts - Major in Economics
Mata Gujri College
Master Of Business Administration - Business Analytics
University Canada West