Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kamaljeet Kaur

Brampton,Ontario

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Walmart
01.2023 - Current
  • Helping customers with their inquiries, product searches, purchases, returns, and exchanges.
  • Engage with more than 200 customers every day by using your outstanding communication skills to answer their questions and offer creative solutions.
  • Work together effectively with a varied group of more than thirty people to maintain.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues

Customer Service Representative

Northview Physiotherapy
12.2023 - 03.2024
  • Warmly welcoming patients as they arrive for their appointments, creating a positive and welcoming atmosphere.
  • Assisting patients with scheduling appointments, rescheduling as needed, and managing the appointment calendar efficiently.
  • Responding to patient inquiries over the phone, email, or in-person regarding services offered, appointment availability, insurance coverage, and treatment procedures.
  • maintaining patient records with accuracy and confidentiality, including intake forms, medical histories, permission forms, and insurance information.

Office Administrative Assistant

Institute Of CAD Technology
08.2018 - 12.2022
  • Providing general administrative support such as answering phones, managing emails, letters, packages, and handling inquiries from clients, vendors, and employees.
  • Organizing and maintaining electronic and paper documents, including CAD drawings, project files, contracts, and invoices, ensuring they are properly labeled, stored, and accessible.
  • Entering and updating data in company databases, spreadsheets, and project management systems accurately and efficiently.
  • Assisting with meeting logistics, including preparing agendas, taking meeting minutes, and distributing materials to attendees as necessary.
  • Providing basic technical support to staff members for software applications used in CAD design, troubleshooting common issues, and escalating more complex problems to IT support as needed.

Education

Post Graduation Diploma - Logistics And Supply Chain Management

Canadore College of Applied Arts And Technology
Brampton, ON
04.2024

Post-Degree Certificate - Project Management-Information Technology

Canadore College of Applied Arts And Technology
North Bay, ON
08.2023

BBA - Computer Applications Development

SR Govt. College
Amritsar
05.2018

Skills

  • Customer Relations
  • Good communication skills
  • Computer Proficiency
  • Follow-up skills
  • Administrative Support
  • Office equipment proficiency
  • Project management
  • Research
  • Staff Training
  • Customer Education
  • Service standard compliance
  • Customer Order Management

Languages

English
Full Professional

Certification

AED & CRP Certificate


Timeline

Customer Service Representative

Northview Physiotherapy
12.2023 - 03.2024

Customer Service Specialist

Walmart
01.2023 - Current

Office Administrative Assistant

Institute Of CAD Technology
08.2018 - 12.2022

Post Graduation Diploma - Logistics And Supply Chain Management

Canadore College of Applied Arts And Technology

Post-Degree Certificate - Project Management-Information Technology

Canadore College of Applied Arts And Technology

BBA - Computer Applications Development

SR Govt. College

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Kamaljeet Kaur