Summary
Overview
Work History
Education
Skills
Websites
Timeline
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KAMALJEET GREWAL

Toronto,Canada

Summary

Experienced Retail Customer Service Manager with a proven track record of 6 plus years at overseeing operations in dynamic sectors including Healthcare and Education at Hospitals, Universities and Airports. Possesses a comprehensive understanding of industry- specific challenges and adept at implementing strategic initiatives to drive revenue growth, sales and enhance customer satisfaction with 40%. Demonstrates strong leadership skills in motivating teams to deliver exceptional service and achieve organizational objectives.

Overview

7
7
years of professional experience

Work History

Customer Relationship Manager

North York Hospital
Toronto, Canada
12.2021 - 10.2024
  • Oversee the overall operations, ensuring efficient and seamless customer service delivery by developing and implementing new strategies to encourage participation of more guests
  • Recruit, train, and supervise a diverse team of over 120 employees, fostering a positive and productive work environment
  • Utilize expertise in financial management to analyze company budgets, identify areas for cost optimization, and minimize losses
  • Strategically procure supplies and inventory, negotiating with vendors to secure favorable terms and maximize profit margins

Retail Assistant Manager (Guest facing)

Peel Memorial Hospital
Brampton, Canada
05.2019 - 12.2021
  • Oversee scheduling and shift management to optimize staffing levels and ensure efficient operation
  • Handle administrative tasks such as inventory management, ordering supplies, and maintaining records
  • Collaborate with the Human Resources to develop and implement strategies to meet sales targets (reached 200000$ sales) and enhance customer satisfaction
  • Provide leadership and support to retail staff, fostering a positive work environment and promoting teamwork
  • Address customer inquiries and concerns promptly, resolving issues to maintain high levels of customer service
  • Assist in the development and execution of marketing initiatives to promote retail services and revenue growth

Event Manager

Centennial College Event Centre
Toronto, Canada
04.2018 - 04.2019
  • Coordinate and oversee all aspects of event planning and execution by building a bridge between company and customer
  • Establish and maintain partnerships with external vendors and suppliers to procure necessary resources and services for events
  • Manage the setup and preparation of event venues, including coordinating logistics, equipment setup, and decor arrangements
  • Supervise back-of-house operations to ensure smooth flow and efficient coordination of event activities
  • Collaborate with internal stakeholders and event organizers to understand their requirements and ensure they are met during events
  • Conduct regular inspections of event spaces to ensure they meet safety and quality standards, making necessary adjustments as needed
  • Provide leadership and direction to event staff, including scheduling, training, and performance management
  • Act as a point of contact for event organizers and vendors, addressing any issues or concerns that arise during events and ensuring a positive experience for all stakeholders

Education

ISSA personal Trainer Certification -

11.2024

Special Event Planning Program - Hospitality, Tourism and Culinary Arts

Centennial College
Toronto, ON
05.2019

Master’s in business administration, MBA - Finance

Institute of Technology and Management
Mumbai, India
12.2014

Bachelor's Degree - Computer Science

The University of Kurukshetra
Kurukshetra, India
06.2010

Skills

  • Customer Relationship Management
  • Communication Skills
  • Microsoft Outlook
  • Strategic planning
  • Recruiting and training
  • Financial services
  • Negotiations (Unions and Clients)
  • Business development
  • Team leadership
  • Health and Safety
  • Food Safety Management

Timeline

Customer Relationship Manager

North York Hospital
12.2021 - 10.2024

Retail Assistant Manager (Guest facing)

Peel Memorial Hospital
05.2019 - 12.2021

Event Manager

Centennial College Event Centre
04.2018 - 04.2019

ISSA personal Trainer Certification -

Special Event Planning Program - Hospitality, Tourism and Culinary Arts

Centennial College

Master’s in business administration, MBA - Finance

Institute of Technology and Management

Bachelor's Degree - Computer Science

The University of Kurukshetra

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KAMALJEET GREWAL