Kamaljeet
Edmonton,AB
Summary
Customer-focused and safety-conscious professional with a diverse background in hospitality, operations, retail supervision, and tactical security. Proven ability to lead teams, resolve conflicts, and deliver exceptional service in fast-paced, high-pressure environments. Skilled in coordinating daily operations, ensuring safety compliance, and maintaining high standards of customer satisfaction. Strong interpersonal and communication skills, with a calm and composed demeanor well-suited to high-stress or emergency situations. Dedicated to creating positive guest experiences while upholding organizational protocols and values.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tactical Security Agent
GardaWorld Protective Services
Edmonton, AB
04.2024 - 02.2025
- Supported loss prevention efforts by identifying shoplifting suspects through keen observation skills.
- Improved overall site security with timely identification of vulnerabilities through detailed inspections and audits.
- Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
- Trained new security agents on company policies, procedures, and best practices, ensuring consistent performance across the team.
- Maintained confidentiality while handling sensitive information related to client assets or personnel information.
- Conducted thorough risk assessments for events and venues, implementing tailored security plans to mitigate potential threats.
- Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
- Documented incident reports accurately to support management decisions and external investigations as needed.
- Established strong relationships with clients by addressing their concerns promptly and professionally regarding security matters.
- Assisted in the development and implementation of security policies, procedures, and protocols to improve overall safety.
- Addressed workplace violence incidents swiftly by de-escalating situations and coordinating with appropriate authorities when required.
- Participated in regular emergency drills to maintain preparedness for potential crisis situations.
Retail Sales Supervisor
Popcornwala WEM
Edmonton, AB
11.2022 - 11.2024
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
Operations Supervisor
Great Plains Restaurant Inc
Weyburn, SK
10.2021 - 11.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Guest Experience Leader
McDonald's
Niagara Falls, ON / Weyburn , SK
03.2021 - 11.2022
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional services when appropriate during guest interactions.
- Implemented a proactive approach to anticipating guest needs for an exceptional hospitality experience.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
Education
Post-Graduate Certificate - Hospitality And Tourism Management
Niagara College
Niagara-on-the-Lake, ONBachelor of Commerce - Business Administration
Panjab University
ChandigarhSkills
- Physical fitness
- Public safety awareness
- Customer relationship building
- Goals and performance
- Staff training and development
- Leadership qualities
- Exceptional communication
- Fluency in multiple languages
- Air travel
- Guest complaint resolution
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
First aid and Cpr - Level C
Information and Technology
customer service certificates- Gardaworld
Interests
- Road Trips
- Historical Exploration
- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
- Fundraising Events
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
Tactical Security Agent
GardaWorld Protective Services
04.2024 - 02.2025
Retail Sales Supervisor
Popcornwala WEM
11.2022 - 11.2024
Operations Supervisor
Great Plains Restaurant Inc
10.2021 - 11.2022
Guest Experience Leader
McDonald's
03.2021 - 11.2022
Post-Graduate Certificate - Hospitality And Tourism Management
Niagara College
Bachelor of Commerce - Business Administration
Panjab University