Kamalika Madhwan
Daly City
Summary
Detail-oriented individual and team player with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Adept at resolving issues and enhancing client satisfaction through active listening and problem-solving skills. Recognized for building trust and rapport with customers, contributing to a positive experience. Strong focus on team collaboration and consistently achieving results. Reliable and adaptable, excelling in dynamic environments and meeting changing needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Communications Operator
Kaiser Permanente
South San Francisco
11.2025 - Current
- Maintained accurate logs of all communications and incidents.
- Coordinated emergency responses, ensuring effective collaboration among staff and departments.
- Answered incoming calls and routed to the appropriate personnel.
- Processed non-emergency requests for specific services such as groundskeepers and housekeeping.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Identified and addressed customer needs promptly, improving service delivery.
Leasing Property Manager
1917 and 1919 Merkley Ave LLC
01.2023 - Current
- Handled tenant complaints promptly through direct phone communication and coordinated with repairmen and support services.
- Enhanced tenant satisfaction by promptly resolving concerns over the phone and ensuring issues were addressed in a timely, and professional manner.
- Handling emergency situations effectively, including managing urgent phone calls, dispatching the right support, and ensuring the safety and well-being of tenants.
Sales Associate
Shoe Palace
01.2025 - 01.2025
- Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborate with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Demonstrate excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Increase customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Follow proper store policies and procedures along with proper phone handling etiquette.
Camp Counselor
Daly City Park and Recreation
06.2021 - 06.2024
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Education
Bachelor of Science - Public Health
University of San Francisco
San Francisco, CA5 2028
High School Diploma -
El Camino High School
South San Francisco, CA5 2024
Skills
- Excellent customer service, including handling phone calls with professionalism and care
- Policy and procedure adherence
- Teamwork and collaboration
- Time management
- Listening and problem-solving skills, especially when resolving issues over the phone
- Multi-tasking strength, such as managing phone calls while coordinating other tasks
- Excellent people skills, both in person and over the phone
- Reliable and punctual
- Relationship building
- Empathy and patience
Languages
Hindi
Timeline
Communications Operator
Kaiser Permanente
11.2025 - Current
Sales Associate
Shoe Palace
01.2025 - 01.2025
Leasing Property Manager
1917 and 1919 Merkley Ave LLC
01.2023 - Current
Camp Counselor
Daly City Park and Recreation
06.2021 - 06.2024
Bachelor of Science - Public Health
University of San Francisco
High School Diploma -
El Camino High School