Kamaldeep Kumar
Deer Lake,NL
Summary
Versatile and results-driven professional with a track record of enhancing customer satisfaction and streamlining operations across roles at Circle K and Amazon. Excelled in complaint resolution and optimized delivery routes, demonstrating exceptional time management and empathy. Proficient in Microsoft Excel and skilled in fostering teamwork, consistently meeting tight deadlines without compromising quality.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Circle K
03.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Delivery Driver
Amazon
10.2023 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Cook
Mary Brown's Chicken & Taters
09.2021 - 06.2023
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Forklift Operator
Manitoulin Transport
05.2020 - 06.2021
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
Roofing Laborer
LP Roofing and Construction
04.2018 - 01.2019
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Expedited task completion through proficient use of hand tools, power tools, and other specialized equipment.
- Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
- Contributed to timely project completion by efficiently loading, unloading, and organizing materials.
Education
Diploma - General Business
St. Lawrence College
Scarborough,ON08-2019
Skills
- Customer satisfaction measurement
- Call center experience
- Microsoft Excel
- Complaint resolution
- Product and service solutions
Languages
English
Full Professional
Timeline
Customer Service Representative
Circle K
03.2024 - 11.2024
Delivery Driver
Amazon
10.2023 - 02.2024
Cook
Mary Brown's Chicken & Taters
09.2021 - 06.2023
Forklift Operator
Manitoulin Transport
05.2020 - 06.2021
Roofing Laborer
LP Roofing and Construction
04.2018 - 01.2019
Diploma - General Business
St. Lawrence College
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