KAMALDEEP KAUR
Brantford,Canada
Summary
Looking for a challenging position in an environment where I can put my knowledge and skills into practice and be a winning team through hard work and dedication.
Overview
10
10
years of professional experience
Work History
Manager
International Clothiers
Brantford
11.2024 - Current
- Working with POS system and troubleshooting POS Issues.
- Order entry and inventory management.
- Troubleshoots IT issues for all systems.
- Order online supplies via Phone, emails.
- Perform Store Audit every month to ensure product expires, promotions and quality of product.
- Manage all customer service escalations, and the customer feedback process.
- Cash handling and daily opening and closing procedures.
- Prepared reports regarding sales volumes, merchandising and personal matters.
- Build and promote a strong, long-lasting customer relationship by partnering with them and understanding their needs.
- Hired and trained new sales staff to manage and plan logistics to maximize efficiency.
- Reviewed cost and price sheets daily to provide our customers with the most current information.
- Collect customer feedback and resolve their complaints.
Store Manager
Petro Canada
Brantford
06.2021 - 01.2024
- Working with POS system and troubleshooting POS Issues.
- Order entry and inventory management.
- Troubleshoots IT issues for all systems.
- Order online supplies via Phone, emails.
- Perform Store Audit every month to ensure product expires, promotions and quality of product.
- Manage all customer service escalations, and the customer feedback process.
- Cash handling and daily opening and closing procedures.
- Prepared reports regarding sales volumes, merchandising and personal matters.
- Build and promote a strong, long-lasting customer relationship by partnering with them and understanding their needs.
- Hired and trained new sales staff to manage and plan logistics to maximize efficiency.
- Reviewed cost and price sheets daily to provide our customers with the most current information.
- Collect customer feedback and resolve their complaints.
- Participated and presented new ideas and charges that our customers express in the weekly sales meeting with management.
SharePoint Developer
Conestoga College
Kitchener
09.2020 - 12.2020
- Meeting with the design team to review website and application requirements.
- Setting tasks and development goals.
- Configuring the company SharePoint systems to specified requirements.
- Developing new web components using .NET, SQL.
- Designing, coding, and implementing scalable applications.
- Migration from on-premise to SharePoint Online
Customer Service Lead
SanjivVijraj Printer Solution
JALANDHAR, Punjab, India
01.2016 - 07.2018
- -> Answering incoming calls and make calls related to customer service and billing support.
-> Explaining bills, resolving questions around balances, and identifying overdue accounts.
-> Processing credit card payments and supporting setup or changes to pre-authorized payments.
-> Communicating new offers and resolving disputes with confidence.
-> Assisting with product, service, and application inquiries.
-> Promoting new services to customers.
-> Meeting key performance indicators (KPIs) set by management and the client.
Education
Post-Graduation Diploma - Enterprise Content Management
Conestoga College
12.2020
Bachelor of Technology - Computer Science Engineering
Punjab Technical University
05.2015
Diploma - Computer Engineering
Punjab State Board of Technical Education and Industrial Training
05.2012
Skills
- In-depth knowledge of Microsoft 365
- Migration to Office 365
- SharePoint Developer
- In-depth knowledge of C & C, HTML, ASPNET, JAVA, PHP LANGUAGES
- Detailed knowledge of COMPUTER NETWORKING
- Designed projects such as INTERNET CONNECTIVITY USING FRAME RELAY
- Working knowledge of COMPUTER GRAPHICS AND OPERATING SYSTEM
- Practical and Theoretical knowledge of ARTIFICIAL INTELLIGENCE
Language Proficiency
English
Punjabi
Hindi
Timeline
Manager
International Clothiers
11.2024 - Current
Store Manager
Petro Canada
06.2021 - 01.2024
SharePoint Developer
Conestoga College
09.2020 - 12.2020
Customer Service Lead
SanjivVijraj Printer Solution
01.2016 - 07.2018
Bachelor of Technology - Computer Science Engineering
Punjab Technical University
Diploma - Computer Engineering
Punjab State Board of Technical Education and Industrial Training
Post-Graduation Diploma - Enterprise Content Management
Conestoga College
Hobbies and Interests
Learning new technologies, Troubleshooting related to Computer Software
Driving Licence
Class G