Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KAMALDEEP KAUR

Cold Lake,AB

Summary

Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Shift Manager

Burger King
08.2023 - Current
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.

Team Member

7-eleven
09.2023 - 11.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Supervisor

Tim hortons
06.2023 - 08.2023
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.

Shift Supervisor

McDonald’s
07.2021 - 05.2023
  • Collaborated with team to accelerate customer connection score by 25% with excellent customer service and tactful communication
  • Served 900+ customers (on average) daily with efficiency and enthusiasm always ensuring customer satisfaction
  • Informed nearly 50% of non-rewards customers about company rewards program which converted 10% of them to loyal rewards members.

Crew Member

McDonald’s
07.2020 - 07.2021
  • Worked in fast-paced environment to keep drive-thru times below 30 seconds without sabotaging beverage quality and customer experience
  • Informed customers about new products, merchandise, offers, and loyalty initiatives and increased revenue by 5%
  • Collaborated closely with team on customer retention and fostering loyal clientele by providing excellent customer service and following business procedures and processes
  • Focused on providing experience rather than product by studying customer behavior and adjusting service accordingly to ensure customer satisfaction.

Education

INTERNATIONAL BUSINESS MANAGEMENT -

Northern College
Toronto, ON
04.2021

Bachelor of Education - Commerce

Panjab University
Chandigarh
01.2018

Bachelor of Commerce - Commerce

Panjab University
Chandigarh
01.2016

Skills

  • Employee Coaching and Motivation
  • Complex Problem Solving
  • Performance Evaluations
  • Documentation and Reporting
  • Problem Resolution
  • Teamwork and Collaboration
  • Team Leadership

Languages

English
Professional Working

Timeline

Team Member

7-eleven
09.2023 - 11.2023

Shift Manager

Burger King
08.2023 - Current

Supervisor

Tim hortons
06.2023 - 08.2023

Shift Supervisor

McDonald’s
07.2021 - 05.2023

Crew Member

McDonald’s
07.2020 - 07.2021

INTERNATIONAL BUSINESS MANAGEMENT -

Northern College

Bachelor of Education - Commerce

Panjab University

Bachelor of Commerce - Commerce

Panjab University

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KAMALDEEP KAUR