KAMALDEEP KAUR
Edmonton,AB
Summary
Versatile professional with experience spanning general merchandising, electrical engineering, and customer support. Excelled at Ace Design & Construction by enhancing system efficiency and customer satisfaction. Skilled in IP connectivity and fostering strong client relationships. Achieved significant improvements in service delivery and project management, demonstrating exceptional problem-solving and technical abilities.
VLANs, DHCP, ACLs, routing protocols (RIP, OSPF), network topology design.
Wireless LAN configuration, VLAN management, wireless security protocols.
Network engineering professional with proven ability to enhance system performance and ensure network reliability. Known for effective problem-solving strategies and proactive system maintenance. Emphasizes team collaboration and adaptability to meet evolving technical needs, leveraging deep knowledge in network architecture and security protocols.
Experienced with network configuration, security management, and performance optimization. Utilizes advanced troubleshooting techniques to resolve complex network issues efficiently. Strong understanding of network protocols and infrastructure management, ensuring robust and secure network operations.
Knowledgeable Network Engineer with strong foundation in network design and troubleshooting. Proven track record of optimizing network performance and enhancing system reliability in diverse environments. Demonstrated expertise in implementing security protocols and managing complex network infrastructures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Merchandiser Department Manager
6110 Currents Dr NW
05.2024 - Current
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
Electrical Engineer
Ace Design & Construction
11.2018 - 12.2022
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
- Successfully managed multiple projects simultaneously by setting clear goals, prioritizing tasks, and monitoring progress.
- Proposed electrical product and system modifications to improve quality and efficiency.
- Provided technical support to colleagues on complex issues, assisting them in finding efficient solutions to problems.
- Inspected and performed validation testing for designed systems and third-party installations.
- Performed regular inspections of facilities to assess the condition of electrical systems and recommend necessary upgrades or maintenance activities.
Customer Support Specialist
IndusInd Bank
08.2015 - 07.2018
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Streamlined support ticket system to reduce response times, significantly improving customer service efficiency.
- Improved service delivery consistency by standardizing response templates for common customer queries.
Education
Associate of Science - CCNA
Cisco Networking Academy Program
Edmonton, AB10-2024
Bachelor of Science - Electronic Engineering
Punjab Technical University
Jalandher, Punjab07-2015
Skills
- Ethernet
- IP connectivity
- IP services
- IP Subnetting
- IPv4 And IPv6 Addressing
- Network Fundamentals
- Security Fundamentals
- Switching
Languages
English
Professional Working
punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Cisco Certified Network Associate (CCNA)
Interests
- Electronics and Circuit Building
- Crafting and DIY Projects
- Interior Design
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I enjoy cooking for friends and family gatherings
- Learning new cooking techniques and expanding my culinary skills
- Participating in cultural exchange programs and homestays
- Historical Exploration
Timeline
General Merchandiser Department Manager
6110 Currents Dr NW
05.2024 - Current
Electrical Engineer
Ace Design & Construction
11.2018 - 12.2022
Customer Support Specialist
IndusInd Bank
08.2015 - 07.2018
Associate of Science - CCNA
Cisco Networking Academy Program
Bachelor of Science - Electronic Engineering
Punjab Technical University
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