Kamaldeep Kaur
Cambridge
Summary
Tim Horton's Team Member: As a Tim Horton's team member, I've cultivated essential skills in teamwork, time management, and maintaining operational efficiency. With a strong work ethic, I contribute to a collaborative environment focused on delivering exceptional service to our customers.
Customer Service Representative: In my role as a customer service representative at Tim Horton's, I excel in providing outstanding service to patrons, demonstrating professionalism and efficiency in handling high-pressure situations. My dedication ensures a positive experience for every customer, enhancing the reputation of the establishment.
Overview
2
2
years of professional experience
Work History
Team Member
Tim Hortons
12.2023 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
Customer Service Representative
Cashier
12.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - Pacakging of Engineering Technician
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON01.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Collaboration and Teamwork
- Leadership Qualities
- Money Handling
- Computer Skills
- Order Preparation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Reference
Sahib Kaur (Canada, Brampton)
ID- 439724
Availability
. Full time availability, including nights, weekdays, weekends and holidays.
. Willingness to work night shifts and adapt to changing work hours as needed.
Timeline
Team Member
Tim Hortons
12.2023 - 02.2024
Customer Service Representative
Cashier
12.2021 - 05.2022
Associate of Science - Pacakging of Engineering Technician
Conestoga College Institute of Technology And Advanced Learning
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