Kamaldeep Kaur
Burns Lake,BC
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
AMC Village Insurance
Burns Lake, BC
05.2022 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Researched insurance plans to find good options for clients' needs.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Customer Service Representative
Chevron
Burns Lake, BC
03.2020 - 04.2022
- Greeted customers, answered questions and provided assistance with purchases.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Assisted customers in locating items throughout the store.
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Customer Service Representative
Tim Horton's
Prince George, BC
09.2019 - 03.2020
- Operated cash registers and credit card machines for transactions.
- Maintained records of inventory levels and orders for supplies.
- Demonstrated knowledge of menu items by describing ingredients and preparation methods to customers.
- Tracked daily sales figures for reporting purposes.
- Provided excellent customer service in order to resolve any complaints or issues quickly.
- Followed health, safety and sanitation guidelines to pass state inspections.
Sous Chef
Lavelle
Toronto, ON
02.2018 - 08.2019
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Monitored inventory levels to ensure adequate supplies on hand.
- Developed daily specials utilizing seasonal ingredients.
- Trained new hires in proper cooking techniques and recipes.
- Performed weekly inspections of all equipment for safety compliance.
- Assisted in menu development and recipe testing.
Education
Post Graduation Diploma - Culinary Management
Centennial College of Applied Arts And Technology
Scarborough, ON08-2019
Skills
- Client Retention
- Leads Prospecting
- Policy Renewals
- Regulatory Compliance
- Lead Development
- Insurance sales strategy
Certification
- Insurance Level 1 License
- CAIB 1 and 2
- Serve it Right
Languages
English
Full Professional
References
References available upon request.
Timeline
Insurance Agent
AMC Village Insurance
05.2022 - Current
Customer Service Representative
Chevron
03.2020 - 04.2022
Customer Service Representative
Tim Horton's
09.2019 - 03.2020
Sous Chef
Lavelle
02.2018 - 08.2019
Post Graduation Diploma - Culinary Management
Centennial College of Applied Arts And Technology
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