Kamaldeep Kaur
Mississauga,ON
Summary
Well-qualified Customer Service Associate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
Princess Auto
Mississauga, ON
03.2022 - Current
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Manager
Walmart Supercentre
Saskatoon, SK
03.2021 - 11.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assistant Store Manager
Quiznos Sub
Saskatoon, SK
08.2019 - 02.2021
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised production methods and techniques to ensure quality and safety standards
Customer Experience Representative
Avenue Living Communities
Saskatoon, SK
08.2018 - 08.2019
- Contact with Prospects & Residents via phone, email, live chat and/or social media to resolve their concerns and seek resolution on inquiries
- Liaise with the field staff to resolve resident concerns
- Create a genuine and exciting experience for the Resident by utilizing active listening and strong communication skills.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
Customer Service Representative
Uppal Travel
Toronto, ON
04.2018 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
DCS / DEC - Tourism Travel Services Management
Humber College Institute of Technology And Advanced Learning
04.2018
Senior School - Business Economics
Akal Academy Reeth Kheri
03.2016
Skills
- Quick learner and team player
- Good time-management skills
- Highly-creative and goal oriented
- Punctual, self-motivated and dedicated to the job
- Exceptional Customer Service skills
- Interpersonal Communication
- Generating Reports
- Onboarding and Training
- Work Planning and Organization
Timeline
Customer Experience Associate
Princess Auto
03.2022 - Current
Customer Service Manager
Walmart Supercentre
03.2021 - 11.2021
Assistant Store Manager
Quiznos Sub
08.2019 - 02.2021
Customer Experience Representative
Avenue Living Communities
08.2018 - 08.2019
Customer Service Representative
Uppal Travel
04.2018 - 11.2018
DCS / DEC - Tourism Travel Services Management
Humber College Institute of Technology And Advanced Learning
Senior School - Business Economics
Akal Academy Reeth Kheri
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