Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Kamalakannan Govindarajan

Kamalakannan Govindarajan

Montreal,QC

Summary

Experienced Project Manager and coordinator with more than 22 years of combined experience, gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service with proven history of improving business operations to support corporate growth and revenue using effective people resource management



Overview

23
23
years of professional experience

Work History

Senior Project Coordinator

GITS
08.2022 - Current
  • Fintech Projects - GLFSI (Gold Loan Finance System)
  • Insurance projects for premium Indian insurance company
  • Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team for Zoho Projects
  • Analyzed open orders, backlog, and sales data to provide sales team with insights.
  • Managed Software Development Teams to provide software solution using best practices.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Trained engineers in technology, standards and strategies for optimal product development.

Project Coordination and Management

EKavin Logiciel Inc - Zoho Technology Partner
05.2018 - 08.2022
  • ZOHO ERP implementation for Health Care , Food , Telecom, Cloud Computing, fintech, payment and Insurance domain customers
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Offered enterprise and Strategic customers first-rate customer service including onboarding, Training, Discovery, Requirement Gathering, Functional Analysis, Mapping and Implementation to maximize satisfaction and business success.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Implemented Many Zoho CRM, Zoho Recruit , Zoho People Solutions for Customers to meet and exceeds expectations
  • Surveyed clients to ascertain requirements and expectations for product.
  • Managed customer relations on ongoing basis to maximize customer retention, adoption, expansion and make them product evangelist.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Created dashboards to monitor and track key performance indicators.
  • Created training guides and in-person and online training courses to improve customer user experience in Zoho One Products like Zoho Recruit, Zoho CRM, Zoho Projects etc
  • Leveraged Customer relations for upselling and cross selling opportunities from Zoho CRM to Zoho one Bundle

Customer Solution Architect - NE4

Ciena
01.2014 - 04.2018
  • Managed Customer Relationship , Solution Integration. expansion and Support for the big names in the industry like AT&T, CenturyLink, Vodafone, Telstra, Reliance etc
  • Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Reviewed project specifications and designed technology solutions for enterprise customers that met or exceeded performance expectations.
  • Optimized BI reporting capabilities for secure server environment.
  • Created customer support strategy for team of 5 to increase customer retention by 99 %.
  • Developed data mining algorithms to identify and classify patterns in data.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Coached customers' staff and demonstrated product use and maintenance.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.

Software Development Manager

Infinera
06.2004 - 01.2014
  • Supervised team of 15 member team engaged in $3-million project for creation of software system for the infinera hardware
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Installed and configured software applications and tested solutions for functionality.
  • Adjusted design parameters to boost performance and incorporate new features
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
  • Orchestrated efficient large-scale software implements, including testing features and correcting code.

Senior Software Engineer, Manage Engine

Zoho
06.2001 - 06.2004
  • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.

Education

Bachelor of Engineering -

ACCET
Karaikudi
05.2001

Skills

  • Project coordination
  • Project Management
  • Project Monitoring and Governance
  • People Management
  • Agile and Scrum master
  • JIRA and Confluence
  • Microsoft Projects
  • Requirements management
  • Technology leader
  • Java platform expert
  • Project Goals and Milestones
  • Seasoned Network Management System consultant
  • Change Management Process
  • Manage Engine Architect
  • Cloud System Management
  • Software Development Management
  • Excellent Oral and written communication
  • Forecasting and Planning
  • Customer Solution Design, Integration and Implementation
  • Workforce Improvements
  • Data Analytics
  • Solution design and Technical consulting
  • Product adoption and Expansion

Accomplishments

    Have 2 Patents

  • License Management System - US20150096059A1
  • License Management System for Network elements US 20150095237


  • Experience spans the globe, served clients in North America, APAC and EMEA.
  • Successful handling of Enterprise clients like CenturyLink, Vodafone NZ, AT&T, BT, Clinic Master, Physiotec etc

Timeline

Senior Project Coordinator

GITS
08.2022 - Current

Project Coordination and Management

EKavin Logiciel Inc - Zoho Technology Partner
05.2018 - 08.2022

Customer Solution Architect - NE4

Ciena
01.2014 - 04.2018

Software Development Manager

Infinera
06.2004 - 01.2014

Senior Software Engineer, Manage Engine

Zoho
06.2001 - 06.2004

Bachelor of Engineering -

ACCET

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Kamalakannan Govindarajan