KAMALAKANNAN
SCARBOROUGH,Canada
Summary
Dynamic supervisor with a proven track record at Scarborough Convention Center, excelling in event coordination and guest service management. Recognized for exceptional communication and organizational skills, leading teams to deliver memorable experiences. Committed to maintaining high standards in food service while resolving guest issues efficiently.
Overview
10
10
years of professional experience
Work History
SUPERVISOR
SCARBOROUGH CONVENTION CENTER
, Canada
01.2023 - Current
- Supervise and coordinate party hall setup, ensuring timely and efficient preparation for events
- Lead and manage a team of staff, providing guidance and support to ensure exceptional guest service and a seamless event experience
- Oversee food and beverage service, maintaining high standards of quality, safety, and presentation
- Ensure exceptional guest service, resolving issues promptly and professionally, and providing a memorable experience for guests
- Collaborate with culinary staff to prepare starters and appetizers for parties, ensuring attention to detail and high-quality presentation
GUEST SERVICE
SUN ISLAND RESORT AND SPA
, Maldives
01.2019 - 01.2022
- Ensured guest comfort during dining experiences, providing attentive and personalized service
- Prepared and managed inventory for bar and restaurant operations, maintaining accuracy and efficiency
- Conducted monthly inventory and reported on stock levels, identifying areas for improvement
- Managed guest service, resolving issues and exceeding expectations
- MALDIVES
TEAM MEMBER
RAINTREE ST MARYS
, India
01.2016 - 01.2017
- Prepared dining areas and bars for operation, ensuring cleanliness and organization
- Recommended wine pairings to guests, demonstrating knowledge of culinary and beverage services
- Took food and beverage orders, serving guests with attention to detail and timeliness
- Maintained guest reviews and feedback, using insights to improve service quality
- Contributed to ISO audit preparations, ensuring compliance with quality standards
- INDIA
Intern
PARK HYATT GOA RESORT AND SPA
, GOA
01.2015 - 04.2015
Education
Ontario College Graduate Certificate - Hospitality Management
Loyalist College
Toronto, ON03.2025
Bachelor’s - Hospitality and Hotel Administration
BHARATHIYAR UNIVERSITY
India01.2016
Skills
- Strong organizational skills
- Exceptional communication skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Guest service management
- Event coordination
- Food service management
- Guest relations
Timeline
SUPERVISOR
SCARBOROUGH CONVENTION CENTER
01.2023 - Current
GUEST SERVICE
SUN ISLAND RESORT AND SPA
01.2019 - 01.2022
TEAM MEMBER
RAINTREE ST MARYS
01.2016 - 01.2017
Intern
PARK HYATT GOA RESORT AND SPA
01.2015 - 04.2015
Ontario College Graduate Certificate - Hospitality Management
Loyalist College
Bachelor’s - Hospitality and Hotel Administration
BHARATHIYAR UNIVERSITY
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