Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamala Subba

Surrey

Summary

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Overview

22
22
years of professional experience

Work History

Freelance Transcriptionist

Sfera Studios
02.2022 - Current
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Reviewed completed reports for proper formatting, grammar, and sentence structure.
  • Reviewed and edited transcribed files and corrected material for spelling, grammar, and clarity.

Travel Manager

Bhutan Roundabout Tours
08.2018 - 02.2023
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Prepared necessary travel documentation for inbound international travelers.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
  • Created promotional materials to increase visibility and attract larger market share.

Program Trainer

Fusion BPO Services
01.2010 - 06.2018
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Monitored participant workflow and behaviors throughout training process.
  • Developed effective training plans based on department needs and objectives.
  • Developed individualized training plans to achieve staff readiness.

Customer Service Representative

WIPRO
03.2008 - 07.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Data Entry Assistant

Fusion BPO Services
02.2007 - 02.2008


  • Compiled, verified accuracy and sort information according to priorities to prepare source data for computer entry
  • Reviewed data for deficiencies or errors, corrected any incompatibilities
  • Generated reports, stored completed work in designated locations and performed backup operations

Assistant Teacher

Little Dragon Montessori School
03.2002 - 12.2004
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted in lessons, curriculum and homework planning.

Education

No Degree - Diploma in Travel & Tourism

Eton College
Vancouver, BC
09.2024

High School Diploma -

Yangchengphug High School
Thimphu, Bhutan
12.2002

Skills

  • Sales Expertise, Operational Standards, Travel Assistance, Sales Team Development, Vendor Relations
  • Materials Organization, Planning and Coordination, Written Documentation, Communications, Interpersonal Communications, Curriculum Creation, New Hire Training
  • Account Management, Active Listening, Microsoft Word, Customer Relations, Report Preparation, Microsoft Excel
  • Project Management, Reading Comprehension, Transcribing Documents Customer Satisfaction

Timeline

Freelance Transcriptionist

Sfera Studios
02.2022 - Current

Travel Manager

Bhutan Roundabout Tours
08.2018 - 02.2023

Program Trainer

Fusion BPO Services
01.2010 - 06.2018

Customer Service Representative

WIPRO
03.2008 - 07.2009

Data Entry Assistant

Fusion BPO Services
02.2007 - 02.2008

Assistant Teacher

Little Dragon Montessori School
03.2002 - 12.2004

No Degree - Diploma in Travel & Tourism

Eton College

High School Diploma -

Yangchengphug High School
Kamala Subba