Kamala Subba
Surrey
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
22
22
years of professional experience
Work History
Freelance Transcriptionist
Sfera Studios
02.2022 - Current
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Reviewed and edited transcribed files and corrected material for spelling, grammar, and clarity.
Travel Manager
Bhutan Roundabout Tours
08.2018 - 02.2023
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Prepared necessary travel documentation for inbound international travelers.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Created promotional materials to increase visibility and attract larger market share.
Program Trainer
Fusion BPO Services
01.2010 - 06.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
Customer Service Representative
WIPRO
03.2008 - 07.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Data Entry Assistant
Fusion BPO Services
02.2007 - 02.2008
- Compiled, verified accuracy and sort information according to priorities to prepare source data for computer entry
- Reviewed data for deficiencies or errors, corrected any incompatibilities
- Generated reports, stored completed work in designated locations and performed backup operations
Assistant Teacher
Little Dragon Montessori School
03.2002 - 12.2004
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted in lessons, curriculum and homework planning.
Education
No Degree - Diploma in Travel & Tourism
Eton College
Vancouver, BC09.2024
High School Diploma -
Yangchengphug High School
Thimphu, Bhutan12.2002
Skills
- Sales Expertise, Operational Standards, Travel Assistance, Sales Team Development, Vendor Relations
- Materials Organization, Planning and Coordination, Written Documentation, Communications, Interpersonal Communications, Curriculum Creation, New Hire Training
- Account Management, Active Listening, Microsoft Word, Customer Relations, Report Preparation, Microsoft Excel
- Project Management, Reading Comprehension, Transcribing Documents Customer Satisfaction
Timeline
Freelance Transcriptionist
Sfera Studios
02.2022 - Current
Travel Manager
Bhutan Roundabout Tours
08.2018 - 02.2023
Program Trainer
Fusion BPO Services
01.2010 - 06.2018
Customer Service Representative
WIPRO
03.2008 - 07.2009
Data Entry Assistant
Fusion BPO Services
02.2007 - 02.2008
Assistant Teacher
Little Dragon Montessori School
03.2002 - 12.2004
No Degree - Diploma in Travel & Tourism
Eton College
High School Diploma -
Yangchengphug High School
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