Kamala Subba
Surrey,BC
Summary
Result-focused professional with over 16 years of experience covering travel, employee training, office administrator & customer service. Excellent verbal and written communication skills with flexible schedule and superior work ethic.
Overview
17
17
years of professional experience
Work History
Transcript Editor
Deluxe Media INC
02.2022 - Current
- Enhanced transcript accuracy by meticulously editing and proofreading content.
- Streamlined the editing process for increased efficiency and quicker turnaround times.
- Increased client satisfaction by delivering high-quality transcripts within tight deadlines.
Travel Manager
Bhutan Roundabout Tours
08.2018 - 02.2023
- Enhanced travel experience for clients by researching and recommending unique destinations and activities.
- Streamlined booking processes for increased efficiency, implementing a user-friendly online reservation system.
- Slashed administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
- Assisted in increasing sales goals and service targets by 25% by cultivating and securing new customer relationships.
Trainer
Fusion BPO Services
01.2010 - 06.2018
- Improved employee performance for Synchronoss Technologies by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for , ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Customer Service Representative
Wipro Technologies
03.2008 - 07.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Fusion BPO Services
06.2007 - 02.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Diploma - Travel & Tourism
Eton College
Vancouver, BC09.2024
Skills
- Strategic planning
- Vendor relations
- Online Instruction
- Course Development
- Scheduling
- Call Management
- Data Collection
- Project Coordination
- Correspondence Management
- Contract Coordination
- Inventory Management
- Administrative Support
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Professional Working
Dzongkha
Native or Bilingual
Timeline
Transcript Editor
Deluxe Media INC
02.2022 - Current
Travel Manager
Bhutan Roundabout Tours
08.2018 - 02.2023
Trainer
Fusion BPO Services
01.2010 - 06.2018
Customer Service Representative
Wipro Technologies
03.2008 - 07.2009
Customer Service Representative
Fusion BPO Services
06.2007 - 02.2008
Diploma - Travel & Tourism
Eton College
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