Kamala Subba
Surrey,BC
Summary
Result-focused professional with over 16 years of experience covering travel, employee training, office administrator & customer service. Excellent verbal and written communication skills with flexible schedule and superior work ethic.
Overview
17
17
years of professional experience
Work History
Transcript Editor
Deluxe Media INC
Freelance
02.2022 - Current
- Enhanced transcript accuracy by meticulously editing and proofreading content.
- Streamlined the editing process for increased efficiency and quicker turnaround times.
- Increased client satisfaction by delivering high-quality transcripts within tight deadlines.
Travel Manager
Bhutan Roundabout Tours
Thimphu, Bhutan
08.2018 - 02.2023
- Enhanced travel experience for clients by researching and recommending unique destinations and activities.
- Streamlined booking processes for increased efficiency, implementing a user-friendly online reservation system.
- Slashed administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
- Assisted in increasing sales goals and service targets by 25% by cultivating and securing new customer relationships.
Trainer
Fusion BPO Services
Kolkata, India
01.2010 - 06.2018
- Improved employee performance for Synchronoss Technologies by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for , ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Customer Service Representative
Wipro Technologies
Kolkata, India
03.2008 - 07.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Fusion BPO Services
Kolkata, India
06.2007 - 02.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Diploma - Travel & Tourism
Eton College
Vancouver, BC09.2024
Skills
- Strategic planning
- Vendor relations
- Online Instruction
- Course Development
- Scheduling
- Call Management
- Data Collection
- Project Coordination
- Correspondence Management
- Contract Coordination
- Inventory Management
- Administrative Support
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Professional Working
Dzongkha
Native or Bilingual
Timeline
Transcript Editor
Deluxe Media INC
02.2022 - Current
Travel Manager
Bhutan Roundabout Tours
08.2018 - 02.2023
Trainer
Fusion BPO Services
01.2010 - 06.2018
Customer Service Representative
Wipro Technologies
03.2008 - 07.2009
Customer Service Representative
Fusion BPO Services
06.2007 - 02.2008
Diploma - Travel & Tourism
Eton College