Kamal Sharma
Ottawa,Canada
Summary
As an IT Project Manager at Cognizant, I lead end-to-end business transformation projects, managing customer relationships, time, scope, quality, ensure compliance with Service Level Agreements (SLAs), resources. I have a strong background in IT project management, service delivery with experience in various industries and technologies. I am proficient in Agile and Scrum methodologies, and hold certifications in ITIL, Certified ScrumMaster (CSM), and Microsoft Azure Fundamentals. I have also worked on identifying new business opportunities, ensuring service delivery and customer satisfaction. I am passionate about delivering high-quality IT solutions that meet the needs of my clients and stakeholders. I am always eager to learn new skills and technologies, and to collaborate with diverse teams. My goal is to contribute to the success of my organization and to make a positive impact on the world through technology.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technology Project Manager
Cognizant
03.2022 - Current
- Managing transformative IT projects that significantly improve operational efficiency and cost-effectiveness
- Overseeing end-to-end solution delivery, from Pre-Sales engagement through to project Close-out and final handover
- Holding QBR review for billing performance, trends, and anomalies
- Developing and maintaining comprehensive project documentation aligned with PMI standards
- Strong competency in Jira for project tracking
- Responsible for structuring and executing moderately complex solutions, delivered on schedule, within budget, and in full compliance with customer contractual obligations
- Spearheaded a device migration program, leading to a 30% reduction in operational costs
- Overseeing the transition of DNS services, maintaining 99.9% uptime during the process
- Developing the change and financial process for the program along with mentoring Project Managers
- Drive timely and accurate follow-ups, including comprehensive root cause analysis (RCA) for all incidents
- Developed skills in Agile and Waterfall methodologies, enhancing project management capabilities
- Leading all aspects of projects, including capacity planning, resource allocation, project documentation, client engagement, and change management
- Highlighting potential risks, roadblocks, and obstacles while securing resources to efficiently complete deliverables
- Tracking utilization to ensure projects are profitable
- Maintaining effective and collaborative business relationships with stakeholders to effectively oversee projects by ensuring understanding of client needs and supporting effective resolution of client inquiries and concerns
- Acting as a central point of contact for all project resources and subject matter experts
- Communicating project updates and status reports to stakeholders, ensuring transparency and managing expectations
- Document Project plans including Project Charter, Project Management Plan, Communications Management Plan, Risk Management Plan, and a detailed Implementation Schedule
IT Project Manager
SoftwareONE
04.2020 - 03.2022
- Technical project manager responsible for portfolio of projects delivering IT solutions in the Microsoft Tech Stack while maintaining stewardship of project financials, profitability, and resourcing.
- Resourceful professional with proven strengths in organization, time management, and problem-solving
- End to end Project Management for clients in several industries managing all aspects of the project: risk, communication, financials, stakeholder management, etc. Projects are infrastructure related including Cloud Migration, and Future Work-place productivity implementations.
- Demonstrate effective client relationship management capabilities, with a proven ability to foster trust and instill confidence in stakeholders.
IT Project Manager
Navisite
08.2016 - 03.2020
- Led end-to-end Business Transformation Projects, ensuring effective initiation, planning, execution, and closure.
- Managed project schedules, policies, and procedures while overseeing time, scope, quality, and resources.
- Facilitated stakeholder management and reporting, enhancing communication and project transparency.
- Successfully transitioned changes to business operations, utilizing both Waterfall and Agile methodologies.
Business Manager
Wonder Pillars Technology Pvt. Ltd.
02.2016 - 07.2016
- Managed a sales team focused on cold calling and converting leads into business opportunities.
- Spearheaded SEO and SMO projects to enhance online visibility and drive traffic.
- Successfully bid for new projects on platforms like Upwork, contributing to revenue growth.
- Oversaw project management and delivery, ensuring timely and budget-compliant execution.
Business Development Executive
SpecialChem India Pvt. Ltd.
09.2014 - 02.2016
- Identified and assessed new projects and business opportunities to drive growth at SpecialChem India Pvt. Ltd.
- Converted potential leads into successful business opportunities, enhancing the sales pipeline.
- Supported clients throughout the commercial process, ensuring seamless transitions from lead to sale.
- Provided tailored recommendations to optimize organizational efficiency, resulting in improved client satisfaction.
Education
Master's degree - Information Technology
William Carey University
Shillong07.2013
Bachelor's degree - Computer/Information Technology Administration and Management
William Carey University
Shillong06.2010
Skills
- Generative AI
- Financial Project Management
- Risk assessment
- Jira proficiency
- Communication skills
- Cross-functional team leadership
- Resource Management
- PRINCE2
- Agile Project Management
- Project Delivery
- Agile Development
- Global Delivery
- Change Requests
- Service Delivery
- Stakeholder management
- Problem solving
- Client relations
- Project plan development
- Multi-project management
Certification
- Cognizant Project Management Foundation
- Fundamentals of Generative AI
- PRINCE2 Foundation
- PRINCE2 Practitioner
- Verified International Academic Qualifications
- Microsoft Certified: Azure Fundamentals
- PMI Project Management Foundations
- ITIL Certified
Timeline
Information Technology Project Manager
Cognizant
03.2022 - Current
IT Project Manager
SoftwareONE
04.2020 - 03.2022
IT Project Manager
Navisite
08.2016 - 03.2020
Business Manager
Wonder Pillars Technology Pvt. Ltd.
02.2016 - 07.2016
Business Development Executive
SpecialChem India Pvt. Ltd.
09.2014 - 02.2016
Master's degree - Information Technology
William Carey University
Bachelor's degree - Computer/Information Technology Administration and Management
William Carey University
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