Kamal Shah

Manager

Mobile Tech (Freedom Mobile)

Oakville, Ontario

09.2015 - 09.2025

Managed daily operations to enhance team productivity and efficiency.
Developed training programs for new staff to improve skill sets.
Oversaw inventory management processes to maintain optimal stock levels.
Implemented new customer service strategies to enhance user experience.
Led regular team meetings to discuss goals and address challenges.
Analyzed market trends to inform strategic planning and decision-making.
Fostered a positive work environment through effective communication and support.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Coached, mentored and trained team members in order to improve their job performance.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Provided leadership during times of organizational change or crisis situations.
Assigned tasks to associates to fit skill levels and maximize team performance.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Ensured compliance with all applicable laws, regulations, industry standards.
Recruited and hired qualified candidates to fill open positions.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Created monthly reports for senior management summarizing operational performance metrics.
Oversaw daily operations, maintaining efficiency and quality standards.

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