Kamal Pandey
London,ON
Summary
Customer service professional with 3+ years of experience delivering exceptional service and operational efciency. A business graduate skilled in money-handling, teamwork, and problem-solving, I thrive in fast-paced, customer-focused environments. Dedicated to driving success through collaboration, precision, and a positive attitude, ensuring seamless operations and outstanding customer satisfaction.
Overview
4
4
years of professional experience
Work History
Supply Chain Associate
Amazon
01.2023 - Current
- Optimized package preparation process, accurately sorting and dispatching 1,200+ daily packages, achieving a 98% on-time delivery rate
- Collaborated with 50 other associates, offering assistance to other teammates during busy times
- Use handheld scanners to track packages and ensure accurate labeling for shipment
- Verify and process incoming and outgoing shipments, ensuring accuracy and timely deliveries
Hotel Management Intern
Shisha Cafe and Bar
01.2022 - 01.2023
- Exceeded sales targets by 14% by up-selling appetizers and drinks based on specific tastes of diners
- Monitored guest waiting list while communicating wait times
- Streamlined service operations, directly supporting 11 servers and boosting team efficiency
- Verified dietary restrictions of guests were adhered to, guiding guests to 16 specialty menu items
Customer Relations Management
Quest Academy
01.2021 - 01.2022
- Company Overview: volunteering
- Enhanced Quest Academy's image through proactive public relations, nurturing positive relationships with students, parents, faculty, and the community
- Spearheaded communication efforts, including newsletters, social media, and events, to bolster the academy's reputation
- Acted as a bridge between the academy and the community, addressing concerns and fostering collaboration with the marketing team to strengthen the academy's mission
- Volunteering
Education
Diploma - Business
Fanshawe College
London, ON08.2024
HSC - Hotel Management
Bal Bikash School of Science and Management
Gaindakot, Nawalpur01.2022
Skills
- Problem-solving
- Customer Service
- Accountable
- Adaptable
- Detail-oriented
- Compassionate
- Critical Thinking
- Interpersonal Skills
Timeline
Supply Chain Associate
Amazon
01.2023 - Current
Hotel Management Intern
Shisha Cafe and Bar
01.2022 - 01.2023
Customer Relations Management
Quest Academy
01.2021 - 01.2022
Diploma - Business
Fanshawe College
HSC - Hotel Management
Bal Bikash School of Science and Management
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