Summary
Overview
Work History
Education
Skills
Timeline
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Kamal Pandey

London,ON

Summary

Customer service professional with 3+ years of experience delivering exceptional service and operational efciency. A business graduate skilled in money-handling, teamwork, and problem-solving, I thrive in fast-paced, customer-focused environments. Dedicated to driving success through collaboration, precision, and a positive attitude, ensuring seamless operations and outstanding customer satisfaction.

Overview

4
4
years of professional experience

Work History

Supply Chain Associate

Amazon
01.2023 - Current
  • Optimized package preparation process, accurately sorting and dispatching 1,200+ daily packages, achieving a 98% on-time delivery rate
  • Collaborated with 50 other associates, offering assistance to other teammates during busy times
  • Use handheld scanners to track packages and ensure accurate labeling for shipment
  • Verify and process incoming and outgoing shipments, ensuring accuracy and timely deliveries

Hotel Management Intern

Shisha Cafe and Bar
01.2022 - 01.2023
  • Exceeded sales targets by 14% by up-selling appetizers and drinks based on specific tastes of diners
  • Monitored guest waiting list while communicating wait times
  • Streamlined service operations, directly supporting 11 servers and boosting team efficiency
  • Verified dietary restrictions of guests were adhered to, guiding guests to 16 specialty menu items

Customer Relations Management

Quest Academy
01.2021 - 01.2022
  • Company Overview: volunteering
  • Enhanced Quest Academy's image through proactive public relations, nurturing positive relationships with students, parents, faculty, and the community
  • Spearheaded communication efforts, including newsletters, social media, and events, to bolster the academy's reputation
  • Acted as a bridge between the academy and the community, addressing concerns and fostering collaboration with the marketing team to strengthen the academy's mission
  • Volunteering

Education

Diploma - Business

Fanshawe College
London, ON
08.2024

HSC - Hotel Management

Bal Bikash School of Science and Management
Gaindakot, Nawalpur
01.2022

Skills

  • Problem-solving
  • Customer Service
  • Accountable
  • Adaptable
  • Detail-oriented
  • Compassionate
  • Critical Thinking
  • Interpersonal Skills

Timeline

Supply Chain Associate

Amazon
01.2023 - Current

Hotel Management Intern

Shisha Cafe and Bar
01.2022 - 01.2023

Customer Relations Management

Quest Academy
01.2021 - 01.2022

Diploma - Business

Fanshawe College

HSC - Hotel Management

Bal Bikash School of Science and Management

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Kamal Pandey