Kamal Khattri
SURREY,BC
Summary
Focused and reliable, bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
7
7
years of professional experience
Work History
Restaurant Server and Bartender
Inchin Bamboo Garden( IBG)
Surrey, BC
05.2022 - 09.2022
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
Restaurant Server
Kwality Grand Buffet
Mississauga, ON
01.2022 - 04.2022
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Service Delivery Team Leader
ZCALL and RUN
BUSAN , SOUTH KOREA
02.2020 - 12.2021
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
- Generated reports detailing findings and recommendations.
Assistant Restaurant Manager
Gyeyanggan
BUSAN , SOUTH KOREA
01.2019 - 02.2020
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Restaurant Manager
Namja Gopchang
BUSAN , SOUTH KOREA
08.2018 - 12.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Accountant
Dongab
BUSAN , SOUTH KOREA
08.2017 - 08.2018
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth and assets.
Web Design Assistant
Web pro LLC
KATHMANDU , NEPAL
02.2016 - 04.2017
- Collaborated with marketing department to determine organizational need and design pages to meet goals.
- Drafted customized layout and wireframes based on predetermined parameters and expectations.
- Assisted web presence planning, implementing changes and integrating requested elements to streamline business operations.
- Conducted testing and review of website design for responsiveness, clarity and effectiveness.
Education
MBA - Human Resources And Leadership
UNIVERSITY CANADA WEST
Vancouver, BC06.2023
Bachelor of Hospitality And Tourism Management - Hotel, Resort ,Restaurant Management And Travel
Kyungsung University
BUSAN 06.2021
Skills
- Servsafe Certified
- Team Player
- Food and Beverage Service
- Cash Register Operations
- Hospitality Management
- Guest Relations Management
- Server Management
- Performing Needs Assessments
- Loss Prevention Strategies
- Restaurant Operation
- Inventory Records
- Margin Goals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Restaurant Server and Bartender
Inchin Bamboo Garden( IBG)
05.2022 - 09.2022
Restaurant Server
Kwality Grand Buffet
01.2022 - 04.2022
Service Delivery Team Leader
ZCALL and RUN
02.2020 - 12.2021
Assistant Restaurant Manager
Gyeyanggan
01.2019 - 02.2020
Restaurant Manager
Namja Gopchang
08.2018 - 12.2019
Accountant
Dongab
08.2017 - 08.2018
Web Design Assistant
Web pro LLC
02.2016 - 04.2017
MBA - Human Resources And Leadership
UNIVERSITY CANADA WEST
Bachelor of Hospitality And Tourism Management - Hotel, Resort ,Restaurant Management And Travel
Kyungsung University
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