Kamal Jaggi

Voluntarily Assisted, Coordinated and Participated in setting up the business. Also supported in handling IT related responsibilities. Completely revamped and made major improvements to systems and processes.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

• Quality Management operations to meet performance, quality and service expectations.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Mentoring team members to enhance professional development and accountability in workplace
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Responsible for preparing Risk contingency plans.

• Analyzing the requirements, writing, and executing test case. Create automated test scripts for test cases that can be automated.
• System testing, integration testing, regression testing, API testing using POSTMAN Scripts.
• Regular Interactions with Client for Requirement Analysis and Clarification in Agile Methodology.
• Providing Demo to the clients and stakeholders at the end of every sprint.
• Coordinate with SPOCs of applications interacting with DTP for data preparation and troubleshooting issues.

• Analysis BRD and raised/track query register.
• Anchoring a knowledge transfer session to team members, to help understand the requirements and functionality of system.
• Test Case creation, Defect logging and tracking in RTC.

• Understanding the client requirements and creation of high level test scenarios.
• Analyzing the Requirement document and prepare Query log.
• Responsible for daily key discussion with onsite team, QA Lead, Dev Team, Onsite BA’s and client.
• Keep track of documents in TFS and Share point.
• Prepare daily defects report.
• Preparation of Test Scenarios and Test Cases.