Kamal Hassan
Toronto,ON
Summary
Dynamic professional with a proven track record at Telenor Communications, excelling in quality assurance and customer satisfaction. Adept at conflict resolution and effective multi-tasking, I developed policies that enhanced product quality and streamlined processes, resulting in a significant increase in customer satisfaction. Committed to delivering exceptional service and achieving team goals.
Overview
11
11
years of professional experience
Work History
Sales Associate
Goodlife
North York, ON
03.2025 - Current
- Processed credit card transactions quickly and securely.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assessed customer needs to provide assistance and information on product features.
- Adhered to company initiatives and achieved established goals.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers and provided exceptional customer service.
- Maintained records related to sales for store management.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
Quality Assurance Manager
Telenor Communications
Lahore, Punjab
08.2016 - 03.2025
- Developed and implemented comprehensive quality assurance policies and procedures to meet industry standards and regulatory requirements.
- Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
- Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
- Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
- Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
- Negotiated with suppliers and vendors to improve product quality, reduce costs, and ensure timely delivery of materials.
- Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Traffic Assistant
Aero Asia
Lahore, Punjab
02.2014 - 08.2016
- Scheduled and confirmed appointments for production meetings, improving communication flow.
- Developed and maintained information databases, web pages and software.
- Provided general administrative support, including email correspondence and file management.
- Provided customer service by responding to inquiries from citizens about roadway conditions and traffic laws.
- Remained alert, active, and ready to respond to requests using variety of available resources.
- Compiled and distributed daily production reports, enhancing team awareness.
- Managed production paperwork, ensuring accurate and timely submissions.
- Delivered messages to various crew members to coordinate communications.
- Organized and coordinated key communications between cast and technical crew.
- Coordinated daily production schedules to ensure timely completion of projects.
Education
Bachelor of Arts - Arts
Punjab University
Punjab, Lahore03-2007
Skills
- Time management
- Exceptional customer service
- Customer service
- Listening skills
- Effective Multi-Tasking
- Goal oriented
- Client service
- Steady Temperament
- Written and oral communication skills
- Superb time management
- Data entry
- Conflict resolution
- Customer engagement
Timeline
Sales Associate
Goodlife
03.2025 - Current
Quality Assurance Manager
Telenor Communications
08.2016 - 03.2025
Traffic Assistant
Aero Asia
02.2014 - 08.2016
Bachelor of Arts - Arts
Punjab University
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