Kamal Ghander
Proffesional
Calgary,AB
Summary
Dynamic and passionate Sr. Security Delivery Professional with a proven track record of extraordinary achievements, including the prestigious TELUS President Club award in 2023. At TELUS Communications and previously with Vivint Home Security, Excelled in customer service and home automation expertise, demonstrating unparalleled problem-solving skills and a commitment to excellence. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sr. Security Delivery Professional
Telus Communications
06.2022 - Current
- TELUS acquired Vivint Canada and accepted their offer for the above title.
- Responsible for installing and servicing all TELUS Smart Security systems including, SHS, Vivint, ADT and custom Security.
- Achieved Extraordinary Performance In TELUS Goals and Values for the year 2023.
- Achieved outstanding records in revenue generation.
- Awarded TELUS President Club for the year 2023 recognizing the commitment to outstanding sales performance and dedication to world class customer service.
- Helped in training more than 100 technicians on how to generate revenue in depth through an online training sessions and power point presentation.
- The training video was recorded and added to TELUS learning resources for all employees.
- Helped all technicians who needed support either in person, online, or by phone to finalize sales and understand the process and tools usage.
Smart Home Professional
Vivint Home Security And Automation
08.2017 - 06.2022
- Ranked overall #1 Professional in Canada and top 10 in North America for the years 2019,2020,2021 according to all company metrics/KPI's and received outstanding performance yearly appraisals from higher management.
- Proven records of world class customer satisfaction supported by the highest number of promoters’ surveys in Canada year after year.
- Installed, serviced accounts all over the city of Calgary and surrounding areas.
- Excellent sales records and revenue generation in terms of new leads and equipment’s upgrades.
- Excellent customer relations and after sale services..
Senior Sales Consultant
The Brick Ltd
05.2014 - 07.2017
- Ranked #1 sales expert in the store and received the “top gun”, and “President club” awards for being in the top 25 performers in the region.
- Promoted to senior sales expert only after a few months of joining the store.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Responsible for supervision tasks.
Product Expert & Sales Manager
Future Shop
07.2012 - 05.2014
- Ranked #1 sales expert in the department (Computers) and second in the entire store. This store was ranked the #2 store all over Canada.
- Ranked in the top 10% all over Canada for all stores.
- Ranked as one of the best product experts for customer service satisfaction in the entire store according to customer surveys.
- Helped significantly in increasing the department’s sales and its regional rank since joining the team.
- Evaluated some of the sales associates in the department and provided them with action plans for improvement as well as training new hires.
Education
Bachelor of Science - Software Systems
Concordia University
Montreal12.1999
J.D. - Law And Justice
Mansoura University
Mansoura, Egypt09.1992
Skills
- Friendly, Positive Attitude
- Excellent Communication
- Technical Support
- Relationship Building
- Professionalism
- Adaptability
- Professional Correspondence
- Professional Consultations
- Professional Attitude
- Professional Communication
- Polite and Professional
- Professional Customer Services
- Professional Relationship Creation
- Active Listening
- Customer Satisfaction
- Team Support
Accomplishments
- GUAA, Concordia University Alumni Association member (Montreal, Canada)
- Future Shop Introductory Leadership Program. (Calgary, Canada)
- Future Shop President Club Award for year 2013.( Calgary, Canada)
- The Brick President Club Award for years 2015, 2016. (Calgary, Canada)
- #1 Pro at Vivint Canada all KPI’s for years 2019,2020,2021. (Calgary, Canada)
- Talus President Club Award for 2023. (Calgary, Canada)
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Motorola Developing Quality Software Engineering Processes.
- Future Shop Leadership Certificate.
- Vivint Smart Home Professional Certificate.
- Telus Smart Home Security Certificate.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefitsFlexible work hours4-day work weekPaid time offStock Options / Equity / Profit SharingWork from home optionQuote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Software
Excel
Powerpoint
MS Word
Apple Pages, numbers,
Interests
Soccer, Table Tennis, Fishing, Music, Documentaries
Timeline
Sr. Security Delivery Professional
Telus Communications
06.2022 - Current
Smart Home Professional
Vivint Home Security And Automation
08.2017 - 06.2022
Senior Sales Consultant
The Brick Ltd
05.2014 - 07.2017
Product Expert & Sales Manager
Future Shop
07.2012 - 05.2014
Bachelor of Science - Software Systems
Concordia University
J.D. - Law And Justice
Mansoura University
- Motorola Developing Quality Software Engineering Processes.
- Future Shop Leadership Certificate.
- Vivint Smart Home Professional Certificate.
- Telus Smart Home Security Certificate.
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