Kamal-din Hashi
Summary
Dynamic and results-driven IT professional with a strong background in IT support, network administration, troubleshooting, and system maintenance. Adept at resolving complex technical issues, providing exceptional end-user support, and implementing efficient IT solutions. Seeking to leverage my expertise to contribute to a forward-thinking team in diverse IT roles, from technical support to systems management.
Overview
5
5
years of professional experience
7
7
Certifications
Work History
IT Analyst
Arcadis (IBI Group)
07.2021 - 02.2025
- Tasked with managing IT operations and cybersecurity initiatives using Symantec Endpoint Protection, Qualys, Okta, improving endpoint defense and access management.
- Assigned to support migration of workloads to Azure, AWS hybrid cloud, enhancing scalability, resilience, and disaster recovery.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Handled administration of Active Directory, Microsoft Exchange,VMware vSphere/ESXi, automating tasks with PowerShell, Puppet.
- Tasked with configuring and monitoring Cisco ASA firewalls and IDS/IPS (Snort), applying updates via WSUS/SCCM to reduce vulnerabilities.
- Assigned to deliver enterprise virtualization with VMware vCenter, Microsoft Hyper-V, Dell EMC SAN, managing ESXi hosts, provisioning VMs, and ensuring availability.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
IT Analyst
CIBC
09.2019 - 03.2021
- Tasked with supporting enterprise infrastructure and implementing security tools such as CrowdStrike, Qualys, and enhanced access controls.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Assigned to oversee migration of services to Azure, AWS, reducing costs by 30% and improving scalability without downtime.
- Responsible for maintaining compliance with ISO 27001, NIST by conducting audits and risk assessments.
- Handled administration of Active Directory, Exchange, VMware environments, maintaining 99.9% uptime and SLA compliance.
- Tasked with configuring Fortinet, Palo Alto firewalls and monitoring IDS/IPS (Snort, Suricata), with proactive patching via WSUS/SCCM.
- Assigned to provide advanced virtualization support with VMware vCenter, Hyper-V, ESXi, Dell EMC SAN, managing VM lifecycle and clustered storage.
Education
Bachelor of Technology - Specialized Honors Information Technology Design and Management
Seneca College/ York University
06.2019
Skills
- IT Service Management (ITSM): ITIL Foundation, ServiceNow, Jira, Zendesk
Certification
Cisco CyberOps
Timeline
IT Analyst
Arcadis (IBI Group)
07.2021 - 02.2025
IT Analyst
CIBC
09.2019 - 03.2021
Bachelor of Technology - Specialized Honors Information Technology Design and Management
Seneca College/ York University
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