Kamal
Summary
Diligent with strong background in managing retail operations and enhancing customer satisfaction. Demonstrated success in supervising staff, optimizing store operations, and driving sales growth. Proven ability to train and motivate employees, ensuring cohesive and productive work environment. Specialized in incident response and threat assessment, contributing to safer environment. Demonstrated ability to use surveillance equipment and enforce regulations effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Trainer
Wendy's
01.2025 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Tactical Security Agent
GardaWorld Security
01.2024 - 01.2025
- Established strong relationships with clients by addressing their concerns promptly and professionally regarding security matters.
- Conducted thorough risk assessments for events and venues, implementing tailored security plans to mitigate potential threats.
- Participated in regular emergency drills to maintain preparedness for potential crisis situations.
- Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
- Maintained safe environment for staff and customers through proactive surveillance of potential threats.
- Documented incident reports accurately to support management decisions and external investigations as needed.
- Trained new security agents on company policies, procedures, and best practices, ensuring consistent performance across the team.
- Addressed workplace violence incidents swiftly by de-escalating situations and coordinating with appropriate authorities when required.
- Managed access control systems, ensuring only authorized personnel entered restricted areas within the facility.
- Assisted in the development and implementation of security policies, procedures, and protocols to improve overall safety.
- Provided excellent customer service while maintaining vigilance for suspicious behavior or activities within the premises.
- Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
Retail Sales Supervisor
Popcornwala WEM
11.2022 - 12.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Assisted in developing seasonal marketing campaigns, driving increased foot traffic into the store during peak periods.
- Increased overall store sales by implementing effective merchandising strategies and product promotions.
Supervisor of Operations
Great Plains Restaurant Inc O/A Prairie Donair
10.2021 - 11.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Warehouse Associate
The Book Depot
01.2021 - 09.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
Education
Post-Graduate Certificate - Hospitality Administration And Management
Niagara College Canada
Welland, ONBachelor of Commerce - Business Administration And Management
Panjab University
ChandigarhBasic Training Diploma - Information Technology
Moderate Infotech
Mohali Skills
- Client support
- Computer skills- Data entry, Data Analyst, Digital literacy
- Employee onboarding and training
- Business Communication- Sales presentation, Company and industry knowledge
- Record & book keeping
- Cash flow oversight
- Effective team leadership
- Surveillance and monitoring
- Emergency response
- Conflict resolution
Languages
English
Full Professional
Certification
First Aid and CPR
Soft skills - Communication, Feedback, Conflict resolution.
Workplace hazardous information system- Security
Timeline
Crew Trainer
Wendy's
01.2025 - Current
Tactical Security Agent
GardaWorld Security
01.2024 - 01.2025
Retail Sales Supervisor
Popcornwala WEM
11.2022 - 12.2023
Supervisor of Operations
Great Plains Restaurant Inc O/A Prairie Donair
10.2021 - 11.2022
Warehouse Associate
The Book Depot
01.2021 - 09.2021
Post-Graduate Certificate - Hospitality Administration And Management
Niagara College Canada
Bachelor of Commerce - Business Administration And Management
Panjab University
Basic Training Diploma - Information Technology
Moderate Infotech
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