Owolabi Balogun
Niagara Falls,ON
Summary
Energetic and Experienced professional,well versed in resolving complex customer inquires. Passionate about building strong customer relationships,driving brand loyalty and increasing customer engagement. Skilled at transforming customer feedback into actionable insights that drive revenue,increase customer loyalty and improve processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Production Worker
Premier Tech
01.2023 - Current
- Assembling Goods on production line and monitoring the process
- Packaging of products before shipping
- Ensure products meets all regulations
- Repair defective or damaged materials
- Signal mechanical errors to production manager
- Operate machinery and tools to effectively create the finished product.
Line Cook
Popeyes Lundy's Lane
12.2022 - 01.2023
- Memorized recipes, policies, procedures and standard portion sizes
- Maintained freshness of product and rotating old product
- Maintained a clean, sanitary and safe workplace at all times to avoid contamination
- Prepared ingredients and components of each recipe on the restaurant's Menu
- Coordinated with the waiters on how the food should be served to customers.
General Manager
Labi Exclusives
06.2019 - 12.2022
- Created designs that adhere to brand guidelines while also being appealing to customers
- Reviewed the latest fashion trends to identify which will appeal to customers for the foreseeable future
- Oversaw the production cycle from inception to delivery, sorting out and deciding on materials and fabrics
- Met with store manager to talk about upcoming collections, get feedback on current products.
Foreign Operations officer
GTBank
01.2017 - 07.2019
- Aided the payment manager
- Responded to customer inquiries promptly and professionally
- Reviewed and oversaw the daily reconciliation
- Provided general and customer support assistance to the relationship manager on investigation
- Made certain that all transactional data were duly documented.
Administrative Officer
Government secondary school Adiabo
12.2015 - 09.2016
- Ensured adequate budget and resource allocation
- Helped with the recruitment, training and on-boarding of new teachers
- Recognized how the departments and the school operated
- Monitored the progress and failure of students and prepared the necessary interventions.
Physical and health Instructor
St,Finbars college
03.2013 - 09.2013
- Provided appropriate Safety instructions and conducted safety checks on equipment and field areas to ensure student safety
- Maintained a high level of focus and detail orientation
- Created lesson plans and supporting resources that adhered to the course standards
- Collaborated with other health educators to develop and carry out a program that balanced physical and health education.
Education
Post graduate Diploma - Customer Relationship management
Chartered Institute of Customer Relationship Management
Port Harcourt, Port Harcourt07.2016
Bachelor's - Human kinetics and health Education
University of Lagos
Lagos, Lagos12.2014
Skills
- Customer Relationship Management
- Sales Management
- Inventory Control
- Merchandising
- Store Management Experience
- Purchasing
- Machine Operation
- Product Assembly
- Quality Assurance
- Safety Management
Languages
English
Certification
STANDARD FIRST AID - CPR C - AED , St John Ambulance - AUG 2023 to AUG 2029
FOOD SAFETY CERTIFICATION , SAFECHECK - SEPT 2023 to SEPT 2028
MENTAL HEALTH AWARENESS, SAFECHECK - SEPT 2023 to SEPT 2026
WHMIS 2015 With GHS, - SEPT 2023 to SEPT 2026
FOOD ALLERGEN AWARENESS - SEPT 2023 to SEPT 2026
Timeline
Production Worker
Premier Tech
01.2023 - Current
Line Cook
Popeyes Lundy's Lane
12.2022 - 01.2023
General Manager
Labi Exclusives
06.2019 - 12.2022
Foreign Operations officer
GTBank
01.2017 - 07.2019
Administrative Officer
Government secondary school Adiabo
12.2015 - 09.2016
Physical and health Instructor
St,Finbars college
03.2013 - 09.2013
Post graduate Diploma - Customer Relationship management
Chartered Institute of Customer Relationship Management
Bachelor's - Human kinetics and health Education
University of Lagos
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