Kamakshi Sandhu
Moncton,NB
Summary
Dynamic professional with a proven track record at Hyatt Place, enhancing guest experiences and streamlining operations. Excelled in problem-solving and bookkeeping, significantly improving cash flow management. Skilled in guest relations and Microsoft Office, adept at driving satisfaction and efficiency. Passionate about leveraging hospitality best practices to achieve excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hyatt Place
Moncton, New Brunswick
06.2024 - Current
- Resolved customer complaints promptly and courteously.
- Transmitted and received messages using telephones or telephone switchboards.
- Managed cash drawer responsibly throughout shift.
- Inputted guest information into computer system accurately and securely.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Posted incidental charges to ledgers, manually or by using computers.
Bookkeeper
Shell
Rogersville, New Brunswick
09.2023 - 05.2024
- Performed month-end closing activities.
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
- Managed accounts payable and receivable, improving cash flow management.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Calculated income and social security tax deductions.
Food Service Supervisor
Tim Hortons
Rogersville, New Brunswick
04.2023 - 05.2024
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
- Implemented cost control measures to reduce expenses and increase profitability.
- Delegated work to staff, setting priorities and goals.
- Implemented strategies designed to increase profitability through cost savings initiatives or improved efficiency measures.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Warehouse Lead
Amazon
Ottawa, ON
09.2022 - 03.2024
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Removed damaged products from outgoing shipments during final inspections.
- Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Packed and unpacked items, checking breakables before stocking on shelves.
Food Service Supervisor
Tim Hortons
Embrun, Ontario
05.2021 - 12.2023
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
- Observed food safety and sanitation protocols to reduce germ spread.
- Delivered food prep training so that employees could effectively feed staff personnel.
Guest Experience Leader
McDonald's
Ottawa, ON
02.2020 - 11.2021
- Collaborated with management team to develop new policies that would enhance the guest experience.
- Communicated effectively with other departments regarding guest needs and requests.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Security Guard
UCB 1
Ottawa, ON
07.2020 - 08.2021
- Identified suspicious activity to determine appropriate response.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Maintained high levels of alertness throughout shifts.
- Completed incident reports regarding violations of policies or procedures.
- Provided customer service assistance to staff and visitors in a professional manner.
Education
Business Management - Business
Algonquin College
Ottawa, ON05-2020
High School Diploma -
NSPS
Punjab, IN06-2019
Skills
- Registration processing
- Safety and security procedures
- Marketing
- Credit and cash payments
- Hospitality best practices
- Problem-solving skills
- Guest relations
- Guest services
- Microsoft office
- Bookkeeping
- Team building
- Foreign languages
- Cash handling
- Sales expertise
Accomplishments
- Got an Employee of the month twice in a year fro my Customer Service Skills.
- Recognitions from the Employer for Sales.
Certification
- Food Safety
- WHMIS
References
References available upon request.
Timeline
Front Desk Agent
Hyatt Place
06.2024 - Current
Bookkeeper
Shell
09.2023 - 05.2024
Food Service Supervisor
Tim Hortons
04.2023 - 05.2024
Warehouse Lead
Amazon
09.2022 - 03.2024
Food Service Supervisor
Tim Hortons
05.2021 - 12.2023
Security Guard
UCB 1
07.2020 - 08.2021
Guest Experience Leader
McDonald's
02.2020 - 11.2021
Business Management - Business
Algonquin College
High School Diploma -
NSPS
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