Kam Kim
Stockton
Summary
Experienced Store Manager with proven ability to drive sales, control expenses, and develop high-performing teams. Adept in customer service management, training, and leadership, with strong analytical and problem-solving skills. Eager to leverage extensive retail management experience to contribute to a dynamic and successful store environment.
Overview
22
22
years of professional experience
Work History
Store Manager
Burlington
09.2024 - Current
- Manage profitably of the store through positively influencing sales and controlling expenses.
- Supervise operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
- Delegation of assignments to department leaders and other store associates.
- Overseeing weekly schedule and assigning employees by planning/forecasting store budget to help store meet or exceed goals.
- Train associates and department supervisors in their respective duties and responsibilities.
- Oversee and promote customer service levels throughout the Store to ensure customer and company expectations are met.
- Follow Risk Management program guidelines and ensure Safety Committee meets regularly.
- Develop and adhere to Store budget through sales and shrink control training to improve gross margins; Create and update management schedules.
- Interviewed and hired prospective employees according to team needs.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Led daily store operations to ensure exceptional customer service and merchandise presentation.
- Trained and developed team members to enhance product knowledge and improve sales techniques.
Store Manager
dd’s Discounts
05.2018 - 09.2024
- Lead the entire operation of the Store to ensure that company standards, expectations, and best practices are consistently met.
- Complete Store operational requirements by scheduling, assigning, and evaluating employees.
- Recruit, select, hire, and train associates and develop a leadership team to deliver the desired sales and profit results.
- Maintain direct reports by coaching, counseling, and disciplining employees as well as planning, monitoring, and appraising job results.
- Maintain the stability and reputation of the Store by complying with all legal requirements.
- Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Profitably managing the Store through positively influencing sales and controlling expenses.
- Adhere to shrink control through training, coaching, and evaluating control processes through One Plan to achieve Store shortage goals.
- Create and maintain a positive, friendly, and safe environment where all associates and customers feel welcome.
- Hold and conduct weekly leadership team meetings, setting weekly goals and reviewing previously assigned tasks.
- Drive the standards and performance for the Store by clearly communicating the expectations to all associates and evaluates the execution of their performance.
- Assist the District Manager in helping to oversee Stores in the district with audits, marks out of stock, and other various District Manager Functions.
- Maintain Captainship of the Districts Safety Committee and DE&I program (Diversity, Equality and Inclusion).
- Successfully completed a VSM (Visiting Store Manager) Role and assisted in helping another VSM with completion of New Store Opening.
- Resolved issues for team members and customers.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Managed inventory control processes, reducing shrinkage through effective stock management strategies.
- Analyzed sales data to identify trends and implemented action plans for revenue growth.
Store Manager
Orchard Supply Hardware
07.2012 - 04.2018
- Profitably managing the Store through positively influencing sales and controlling expenses.
- Define and communicate the standard of performance expectation to all associates.
- Directly supervise, manage, and evaluate the performance level of all salaried managers.
- Execute policies and procedures according to company direction within all federal, state, and local laws and regulations.
- Oversee and promote customer service levels throughout the Store to ensure customer and company expectations are met.
- Develop and adhere to Store budget through sales and shrink control training to improve gross margins.
- Follow Risk Management program guidelines and ensure Safety Committee meets regularly.
- Create and update management schedules.
- Communicate daily with all departments to execute district and operation goals.
- Hold weekly Store management and department meetings.
- Control and maintain Store overnight security, i.e., door alarms, Store alarms, door keys, etc.
- Develop and initiate effective in-Store processes to ensure Store and company success.
- Established visual merchandising standards to create an engaging shopping environment for customers.
- Coordinated promotional events, driving increased foot traffic and enhancing brand visibility in the community.
Asst Store Manager
Home Depot
11.2003 - 07.2012
- Ensure and oversee the implementation of merchandising, operations, and human resources programs and directives.
- Supervise and delegate assignments to department leads and Store associates.
- Ensure sales floor readiness as well as executing visual and marketing program initiatives.
- Create a positive and energetic working environment for Store associates.
- Analyze Store operational processes and business reports to find opportunities and resolve issues related to replenishment and Store operations.
- Oversee shrink control by training, communicating, observing, and evaluating shrink control measures executed by department leads.
- Plan and manage payroll and expenses.
- Recruit, select, hire, train, and develop strong and effective lead associates to develop a diverse, high performing team.
- Oversee and ensure customer service excellence by communicating and evaluating customer service expectations to Store employees.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Built employee knowledge with training and mentoring.
- Maintained organized store environment for customer and employee health and safety.
- Assisted with training staff on all internal operational functions.
- Coached employees on customer service and selling techniques.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on product knowledge and customer service best practices.
Education
High School Diploma -
W.R. Farrington High School
1 year of college - undefined
Chaminade University
Skills
- Strong analytical and management skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Team building and leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
Accomplishments
- Successfully met defined goals within allotted time limits.
- Developed leadership skills through attendance at seminars and workshops related to my occupation.
- Achieved interpersonal skills to work effectively in a multi-racial environment.
- Over 20yrs supervisory and management experience.
- Developed a new process to properly log key information to explain and understand products, procedures, and production.
Timeline
Store Manager
Burlington
09.2024 - Current
Store Manager
dd’s Discounts
05.2018 - 09.2024
Store Manager
Orchard Supply Hardware
07.2012 - 04.2018
Asst Store Manager
Home Depot
11.2003 - 07.2012
1 year of college - undefined
Chaminade University
High School Diploma -
W.R. Farrington High School
TRAINING COURSES AND SEMINARS
- Professional Development Seminar
- Seminars International Workshop A Supervisors
- Guide to the Employee Assistance Program
- Supervisor Training in Drug and Alcohol Abuse