Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kam Grewal

Summary

Detail-oriented and empathetic professional with extensive experience in customer service and data management. Proven ability to communicate effectively under pressure, maintain positive interactions, and manage multiple tasks efficiently. Adept at collaborating with team members and adapting to new challenges. Committed to providing exceptional support and accurate information in high-stress situations, with a strong track record of enhancing client satisfaction and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Services Volunteer

Canadian Red Cross
09.2023 - Current
  • Connected with clients and healthcare providers to verify requests and facilitate the provision of essential services, ensuring prompt and accurate assistance.
  • Assessed client needs and selected appropriate solutions, making necessary adjustments to meet specific requirements.
  • Maintained accurate and detailed records of all client interactions and service requests, ensuring data integrity for reporting and analysis.
  • Provided clear instructions and support, effectively addressing inquiries and resolving issues to ensure client satisfaction.
  • Worked effectively in a high-pressure environment, demonstrating empathy and compassion while assisting a diverse population, including vulnerable and aging clients.

Online Auto Insurance Advisor

Westland Insurance Group
10.2019 - Current
  • Contacted clients through phone, email, and text to handle auto insurance renewals, changes, and quotes based on their inquiries.
  • Provided detailed explanations of insurance options, guiding clients through the decision-making process.
  • Maintained comprehensive records of client interactions and updates to policies.
  • Resolved customer inquiries and concerns with a focus on high-quality service and satisfaction.
  • Worked efficiently in a fast-paced environment, managing multiple client requests simultaneously.

Insurance Advisor

First West Credit Union
04.2019 - 09.2019
  • Promoted and educated clients on insurance products, helping them make informed decisions tailored to their specific needs.
  • Built and maintained authentic client relationships, providing exceptional service that led to high client satisfaction and retention.
  • Achieved and exceeded sales targets by offering personalized insurance solutions.
  • Managed a high volume of client inquiries and transactions, demonstrating strong time management, confidentiality, and discretion.
  • Provided comprehensive support to clients by addressing their inquiries and resolving issues promptly, ensuring a positive and efficient service experience.

Education

No Degree - Business Administration

British Columbia Institute of Technology
Burnaby, BC

High School Diploma -

Delview Secondary
Delta, BC
06.2015

Skills

  • Effective Communicator
  • Team player
  • Ability to work independently
  • Positive Attitude
  • Organized and Detail Oriented
  • Adaptable to changing environments
  • Proficient with Technology

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual

Certification

General Level 1 License

Life Insurance License


Timeline

Client Services Volunteer

Canadian Red Cross
09.2023 - Current

Online Auto Insurance Advisor

Westland Insurance Group
10.2019 - Current

Insurance Advisor

First West Credit Union
04.2019 - 09.2019

No Degree - Business Administration

British Columbia Institute of Technology

High School Diploma -

Delview Secondary

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Kam Grewal