Kalyssa Dicks

• Led and motivated the sales team to exceed performance targets and deliver an exceptional customer experience.

• Supported the Store Manager with recruitment, training, and ongoing staff development.

• Oversaw daily store operations, including sales floor management, inventory control, and visual merchandising.

• Acted as Manager-on-Duty, ensuring operational excellence, strong team dynamics, and immediate resolution of customer concerns.

• Drove sales through upselling, styling advice, and personalized customer service.

• Handled multiple customers at once while maintaining a high level of service.

• Worked with fashion merchandise, ensuring proper presentation, fitting room support, and stock organization.

• Processed cash and card transactions and supported daily store operations.

• Supervised store operations, ensuring smooth day-to-day functionality.

• Managed inventory, restocking, and maintaining store presentation.

• Led a small team, providing guidance and support to maintain customer service standards.

• Delivered exceptional customer service with a focus on styling, trend advice, and fashion-forward recommendations.

• Maintained store aesthetics by ensuring displays and merchandise were aligned with the latest fashion trends.

• Supported customers in choosing outfits, promoting accessories, and upselling to achieve sales goals.